Water and Wastewater

The health and safety of our customers and staff is a top priority.  Therefore, effective March 17, 2020, the Customer Service lobby has been closed to the public.
On March 17, 2020, the Redlands City Council approved Resolution 8066, suspending late fees and penalties and suspending utility disconnections through April 30, 2020. The City Manager may extend the provisions for up to 90 days.

For more than 90 years, the City of Redlands has been in charge of providing high quality drinking water to the Redlands and Mentone areas.

More than 75,000 residents in Redlands, Mentone, parts of Crafton Hills and San Timoteo Canyon, and a small part of San Bernardino depend on Redlands Municipal Utilities & Engineering Department to provide water service to their homes and businesses. By supplying a blend of local groundwater, local surface water, and imported water from the State Water Project, Redlands Municipal Utilities & Engineering Department is able to meet the daily demands of these customers.

2015 San Bernardino Valley Regional Urban Water Management Plan

Draft Plan

2015 Upper Santa Ana River Watershed Integrated Regional Water Management Plan (USARW IRWM Plan):

Final 2015 USARW IRWM Plan (PDF, 20MB)
Final 2015 USARW IRWM Plan – Appendices(PDF, 98MB)

Consumer Confidence Report

Each year Redlands Municipal Utilities & Engineering Department publishes its Consumer Confidence Report to keep you, our customer-owners, up to date about water quality issues related to your drinking water system. Reports are published in June with data on the previous year’s water testing results.

2019 Consumer Confidence Report

Past Consumer Confidence Reports


Water Stock


Water System