Management Services

Management Services / Finance Department

The Management Services / Finance Department is comprised of the divisions of Finance, Revenue, Utility Billing Customer Service, Geographic Information Systems (GIS) and Innovation & Technology.
Overview

Finance Division

The Finance division performs the functions of administration, accounting and budgeting, payroll, accounts payable and accounts receivable.  Other responsibilities of the division include administration of all City related debts/bonds, preparation of regular financial analysis, responsibility for the annual budget process and spending oversight, performance of periodic internal audits of City operations, as well as coordination of the City’s annual audit and preparation of all related reports as required by law.

Phone: (909) 335-4704

Overview

Revenue Division

The Revenue Division is responsible for the collection of all fees, taxes and penalties owed to the city, safekeeping of the funds invested, and deposited in various financial institutions.

Utilities Customer Service

Phone: (909) 798-7516

The health and safety of our customers and staff is a top priority, effective March 17, 2020, the Customer Service lobby has been closed to the public.

On March 17, 2020, the Redlands City Council approved Resolution 8066, suspending late fees and penalties and suspending utility disconnections through April 30, 2020.  The City Manager, by authority of the City Council, has extended the suspension of late fees, penalties, and utility disconnections through July 29, 2020.

Customer Service Call Center Hours – 7:30 am – 5:30 pm, Monday through Friday, closed every other Friday.  During peak times, you may experience a wait time, we appreciate your patience. Customer Service Call Center is here to assist you with all your utility, services and payment needs. Listed below is a reference of important information and phone numbers at a glance.

Utility Payments – Payments can be made using one of the following payment methods:

  • Drop Off: The night drop box located between Customer Service, suite 15A, and the Revenue Office, suite 15B.
    • We do not accept cash in the night drop, please pay by money order, cashier’s check,or call our office 909-798-7516 to pay via debit card.
  • Mail: your payment to PO Box 6903, Redlands CA 92375.
  • Online via RedConnect: an online account information 24/7. Sign up for our free automatic debit payment program . . . 1-2-3 Done!  Click here to create your personal RedConnect account today: My RedConnect Account.
  • Online via SpeedPay: Make an online payment through Speedpay by calling 1-866-269-2896 or visit the SpeedPay website ($3.95 convenience fee).

Important Phone Numbers and Addresses
Water Information, Start/Stop Services, Meter/Street Leaks, Inquires, etc. – 909-798-7516
After-Hours Emergency Water Service (Redlands Police Dispatch) – 909-798-7681, press 0
Solid Waste Information, Missed Collection, Cart replacement, Roll-off orders, etc. – 909-798-7529
Water Conservation/Enforcement– 909-798-7527
Construction Meter Rental – 909-798-7516
Sewer Information- 909-798-7516
Household Hazardous Waste Disposal – 909-798-7601
Street Cleaning Service- 909-798-7655
Customer Service Email Address: mudcustomerservice@cityofredlands.org
Redconnect Account: myredconnectaccount.org
Correspondence – City of Redlands, PO Box 3005, Redlands, CA 92373

The primary purpose of the Customer Service Division is to provide accurate and timely billing for water, wastewater, solid waste, street cleaning and household hazardous waste services. In addition to providing billing services, the Customer Service Division is a cross-functional team that provides assistance to customers for information on their utility bill, such as: various services billed, water usage, sewer usage, refuse service–including missed trash collections, proper disposal of household hazardous waste, recycling opportunities, water conservation and restrictions, automated payment programs and assistance with enrollment in RedConnect, a “free” online service that provides account information 24/7.

Our Water is Safe
Per the U.S. Environmental Protection Agency, the COVID-19 virus has not been detected in drinking-water supplies. Tap water can continue to be used as usual for drinking and other purposes. Redlands’ water treatment and delivery systems are fully functioning to provide high-quality, safe and reliable drinking water to our customers.

Preparing to Re-Open After COVID-19 – Important Steps to Take
The City would like to remind building owners and business managers of the importance of restoring water quality to businesses after reduced or ceased operations in response to COVID-19. Restoring water quality to businesses is done by flushing stagnate water, caused by reduced or non-usage of water, from the internal plumbing of the building. When water sits in the internal plumbing of buildings for so long, it loses its disinfectant properties provided by the chlorine in the City’s treated and distributed water. This reduction or elimination of the chlorine residual creates conditions where bacterial growth can occur. Flushing with fresh water from the City’s distribution system replenishes your plumbing with high-quality water, free of bacteria. 

To flush your plumbing system, turn on each faucet within the building and let the water run until a noticeable difference in clarity and cooler temperature is observed. Additionally, flush all commodes and urinals at least three times each.

For more information on restoring water quality, please see the EPA’s guidance sheet and checklist or the CDC’s guidance page and toolkit.   For questions regarding the City’s Operational response, please contact the Utilities Customer Service Division at 909-798-7516.