The Finance division performs the functions of administration, accounting and budgeting, payroll, accounts payable and accounts receivable. Other responsibilities of the division include administration of all City related debts/bonds, preparation of regular financial analysis, responsibility for the annual budget process and spending oversight, performance of periodic internal audits of City operations, as well as coordination of the City’s annual audit and preparation of all related reports as required by law.
Customer Service and the One Stop Permit Center lobby is open to the public 8:00 am – 4:30 pm, and the Customer Service Call Center hours are 8:00 am – 5:00 pm, both are open Monday through Friday, with the office/phones closed alternating Fridays. During peak times, you may experience a longer than normal wait time. We thank you for your patience and look forward to serving you.
DID YOU KNOW you may be able to get answers to your inquiries by accessing your city of Redlands utility account through Redconnect? Redconnect provides 24/7 access to your utility account. To enroll in this “free” service, please go to myredconnectaccount.org and click on “create new account.”
***UPDATED INFORMATION ON LATE CHARGES AND DELINQUENT BALANCES***
The City of Redlands will resume assessing late charges on bills generated on or after August 18, 2022, that become delinquent. A bill becomes delinquent if not paid within 26 days after the bill generation date. Water service disconnections for non-payment will resume for all bills that become 60 days past due on or after October 18, 2022. If you currently have a delinquent balance and are not enrolled in a payment plan, we encourage you to enroll today. For more information on payment plan requirements and enrollment call 909-798-7516 or visit our office at 35 Cajon Street- Suite 15A.
Payment Plan Information
The payment plan being offered by the city requires a 15 percent down payment at the time of enrollment. The plan will then spread out your remaining delinquent balance over a maximum 12-month period, consisting of five (5) total payments (down payment is considered payment one (1)). These payments will be “in addition to” any current bills that generate after the enrollment in your payment plan. To start your payment plan today, please contact our Customer Service Division at 909-798-7516, between 8:00 am to 5:00 pm, Monday through Friday, with the office closed on alternating Fridays. You can visit our office at 35 Cajon St Suite 15A. Our lobby hours are 8:00 am to 4:30 pm Monday through Friday, with the office closed on alternating Fridays.
Important Phone Numbers and Addresses
Water Information, Start/Stop Services, Meter/Street Leaks, Inquires, etc. – 909-798-7516
After-Hours Emergency Water Service (Redlands Police Dispatch) – 909-798-7681, press 0
Solid Waste Information, Missed Collection, Cart replacement, Roll-off orders, etc. – 909-798-7529
Water Conservation/Enforcement– 909-798-7527
Construction Meter Rental – 909-798-7516
Sewer Information- 909-798-7516
Household Hazardous Waste Disposal – 909-798-7601
Street Cleaning Service- 909-798-7655
Customer Service Email Address: firstname.lastname@example.org
Redconnect Account: myredconnectaccount.org
Correspondence – City of Redlands, PO Box 3005, Redlands, CA 92373
Our Water is Safe
Per the U.S. Environmental Protection Agency, the COVID-19 virus has not been detected in drinking-water supplies. Tap water can continue to be used as usual for drinking and other purposes. Redlands’ water treatment and delivery systems are fully functioning to provide high-quality, safe and reliable drinking water to our customers.
The primary purpose of the Customer Service Division is to provide accurate and timely billing for water, wastewater, solid waste, street cleaning and household hazardous waste services. In addition to providing billing services, the Customer Service Division is a cross-functional team that provides assistance to customers for information on their utility bill, such as: various services billed, water usage, sewer usage, refuse service–including missed trash collections, proper disposal of household hazardous waste, recycling opportunities, water conservation and restrictions, automated payment programs and assistance with enrollment in RedConnect, a “free” online service that provides account information 24/7.