Management Services

Management Services / Finance Department

The Management Services / Finance Department is comprised of the divisions of Finance, Revenue, Utility Billing Customer Service, Geographic Information Systems (GIS) and Innovation & Technology.
Overview

Finance Division

The Finance division performs the functions of administration, accounting and budgeting, payroll, accounts payable and accounts receivable.  Other responsibilities of the division include administration of all City related debts/bonds, preparation of regular financial analysis, responsibility for the annual budget process and spending oversight, performance of periodic internal audits of City operations, as well as coordination of the City’s annual audit and preparation of all related reports as required by law.

Phone: (909) 335-4791

Overview

Revenue Division

The Revenue Division is responsible for the collection of all fees, taxes and penalties owed to the city, safekeeping of the funds invested, and deposited in various financial institutions.

Utilities Customer Service

Phone: (909) 798-7516 Phone: (909) 798-7529

the Customer Service and One Stop Permit Center lobby is open to the public 8:00 am – 4:30 pm, and the Customer Service Call Center hours are open 8:00 am – 5:00 pm, Monday through Friday, with the office closed alternating Fridays. During peak times or due to staffing levels, you may experience a longer wait time than normal. We thank you for your patience and look forward to serving you.
***Please Note that Due to staffing levels, you may experience a longer wait time than normal ON THE PHONE AND IN THE LOBBY.  WE APOLOGIZE FOR THE INCONVENIENCE AND THANK YOU FOR your patience and understanding.  DID YOU KNOW THAT you may be able to get answers to your inquiries by accessing your utility account through Redconnect? Redconnect provides 24/7 access to your utility account. To enroll in this “free” service, please go to myredconnectaccount.org and click on “create new account.”
****important information regarding delinquent balances****

If you have a delinquent balance, the City would like to encourage you to make a payment, as soon as possible, to reduce your account balance(s), or pay it in full. To make an online payment now, please click on Invoice Cloud or call 1-855-718-1514.  Invoice Cloud accepts: Credit Cards, Debit Cards, ACH/EFT, Visa®, MasterCard®, Discover®, American Express®, Google Pay, Apple Pay and E-checks. A $3.95 convenience fee applies to all payment transactions and the maximum payment amount for credit cards is $500, and $125,000 for ACH/EFT. You may also make an on-line payment through your bank, or mail a check to: City of Redlands, PO Box 6903, Redlands, CA 92375. If you have any questions or if we can be of further assistance, please contact our Customer Service Division at 909-798-7516.

Important Phone Numbers and Addresses

Water Information, Start/Stop Services, Meter/Street Leaks, Inquires, etc. – 909-798-7516
After-Hours Emergency Water Service (Redlands Police Dispatch) – 909-798-7681, press 0
Solid Waste Information, Missed Collection, Cart replacement, Roll-off orders, etc. – 909-798-7529
Water Conservation/Enforcement– 909-798-7527
Construction Meter Rental – 909-798-7516
Sewer Information- 909-798-7516
Household Hazardous Waste Disposal – 909-798-7601
Street Cleaning Service- 909-798-7655
Customer Service Email Address: mudcustomerservice@cityofredlands.org
Redconnect Account: myredconnectaccount.org
Correspondence – City of Redlands, PO Box 3005, Redlands, CA 92373

Our Water is Safe

Per the U.S. Environmental Protection Agency, the COVID-19 virus has not been detected in drinking-water supplies. Tap water can continue to be used as usual for drinking and other purposes. Redlands’ water treatment and delivery systems are fully functioning to provide high-quality, safe and reliable drinking water to our customers.

Division Purpose

The primary purpose of the Customer Service Division is to provide accurate and timely billing for water, wastewater, solid waste, street cleaning and household hazardous waste services. In addition to providing billing services, the Customer Service Division is a cross-functional team that provides assistance to customers for information on their utility bill, such as: various services billed, water usage, sewer usage, refuse service–including missed trash collections, proper disposal of household hazardous waste, recycling opportunities, water conservation and restrictions, automated payment programs and assistance with enrollment in RedConnect, a “free” online service that provides account information 24/7.