The Finance division performs the functions of administration, accounting and budgeting, payroll, accounts payable and accounts receivable. Other responsibilities of the division include administration of all City related debts/bonds, preparation of regular financial analysis, responsibility for the annual budget process and spending oversight, performance of periodic internal audits of City operations, as well as coordination of the City’s annual audit and preparation of all related reports as required by law.
Due to the ongoing COVID-19 pandemic and the need to social distance staff, the Customer Service Call Center Hours have changed effective April 6, 2020. See new hours below.
The health and safety of our customers and staff is a top priority. Therefore, effective March 17, 2020, the Customer Service lobby has been closed to the public.
Also, on March 17, 2020, the Redlands City Council approved Resolution 8066, suspending late fees and penalties and suspending utility disconnections through April 30, 2020. The City Manager may extend the provisions for up to 90 days. In an effort to allow time for San Bernardino County and the State of California to provide more guidance on the pandemic closures, on April 30, 2020, the City Manager extended this provision for an additional 60 days to June 30, 2020.
Customer Service Call Center (909-798-7516 and 909-798-7529) is here to assist you with all your utility, services and payment needs. Additionally, our website, www.redlandscustomerservice.org is available 24/7 for your convenience. Listed below is a reference of important information and phone numbers at a glance.
Customer Service Call Center Hours – 8:00 am – 5:00 pm, Monday through Saturday. During peak times, you may experience a wait time. We appreciate your patience during this time of uncertainty.
Utility Bills will generate on schedule and be due on the date listed on your bill.
Solid Waste Collection Service remains on schedule and service will be provided on your normal collection service day.
Utility Payments – Payments can be made using one of the following payment methods:
Deposit your payment in the night drop box located between Customer Service, suite 15A, and the Revenue Office, suite 15B.
For “Cash Only Customers,” please pay by money order, cashier’s check,or call our office 909-798-7516 to pay via debit card.
Mail your payment to PO Box 6903, Redlands CA 92375.
Make an online payment through your bank (please allow ample time for your payment to arrive by the due date).
Make an online payment through Speedpay by calling 1-866-269-2896 or visit SpeedPay. A $3.95 convenience fee is charged by the vendor.
Important Phone Numbers and Addresses
Water Information, Start/Stop Services, Meter/Street Leaks, Inquires, etc. – 909-798-7516
After-Hours Emergency Water Service (Redlands Police Dispatch) – 909-798-7681, press 0
Solid Waste Information, Missed Collection, Cart replacement, Roll-off orders, etc. – 909-798-7529
Water Conservation/Enforcement– 909-798-7527
Construction Meter Rental – 909-798-7516
Sewer Information- 909-798-7516
Household Hazardous Waste Disposal – 909-798-7601
Street Cleaning Service- 909-798-7655
Customer Service Email Address: firstname.lastname@example.org
Redconnect Account: myredconnectaccount.org
Payments – City of Redlands, PO Box 6903, Redlands CA 92375
Correspondence – City of Redlands, PO Box 3005, Redlands, CA 92373
Our Water is Safe
Per the U.S. Environmental Protection Agency, the COVID-19 virus has not been detected in drinking-water supplies. Tap water can continue to be used as usual for drinking and other purposes. Redlands’ water treatment and delivery systems are fully functioning to provide high-quality, safe and reliable drinking water to our customers.