The Redlands Police Department is dedicated to bolstering the public’s trust through accountability to high standards of performance, ethics, transparency, and professional conduct.
Message from our Chief
Welcome to the police department section of the City of Redlands’ website. It is both an honor and privilege to serve the community of Redlands as its Chief of Police. I am immensely proud to lead a group of dedicated staff and volunteers who continually strive to provide the highest level of public safety services to a community that truly supports its police department.
The Department is keenly focused on working in partnership with all facets of the community to co-produce public safety. We strive to improve our service to the community by identifying and implementing best practices in policing, creatively utilizing technology, and through the professional development of staff. We are dedicated to bolstering the public’s trust through accountability to high standards of performance, ethics, transparency, and professional conduct.
Thank you for visiting the Redlands Police Department’s website and please feel free to check us out on social media for regular information and updates.
Welcome to the Redlands Police Department Citizens Online Police
Reporting System. Using this online citizen police report system
allows you to submit a criminal and non-criminal report in the
When to use
The Citizens Online Police Reporting System should only be
utilized if certain conditions are met.
Please confirm the following to find out if this portal is right
This is not an emergency
This incident occurred within the Redlands city
There are no known suspects
This did not occur on a State freeway
If you answered yes to all of the above questions, you are ready
to file your report online. You can proceed to Criminal or
Non-Criminal reporting in the tabs above.
Remember, your report may or may not be investigated
depending on the nature of the report, but Redlands Police
Department staff will review all reports and proceed accordingly.
Upon completion of this report process you will:
See the words: “Your online police report has been submitted”
showing that your police report is complete.
Be given a temporary police report number.
Within 24 hours, you will receive an email with the approved
copy of your police report.
Be able to print a copy of the police report to keep for your
All cases filed using the Citizens Online Police Reporting
System will be reviewed.
Upon review, if further investigation of your case is needed,
you may be contacted.
Filing a false police report is a crime.
When NOT to use
If you answered no to any of the questions in our When to Use
section, please review the questions below for further
What do I do if online incident reporting is not right for me?
If your incident is an emergency, call 911
If your incident is not an emergency, please call our
Non-Emergency Dispatch number at 909-798-7681 ext. 1
What if this happened in another city can I file a report using
this online police citizen reporting system?
No. If a crime took place outside of the city
limits, please contact local law enforcement for that city
or area. If the incident occurred in an unincorporated area, such
as Mentone, please contact the nearest County Sheriff’s
What if this happened on a state Freeway?
If this took place on a State freeway, please contact the
California Highway Patrol Office nearest you.
What is a known suspect?
A known suspect is when you or someone else knows the person or
where to find the person who committed the crime, or the license
plate number of the vehicle the suspect(s) were in.
Using the City of Redlands Police Department Police Online
Citizen Reporting System you can report the following incidents:
Harassing Phone Call (Note: After
completing your report, please contact your phone service
provider, as noted on your telephone bill, with the report
number you receive at the end of this process. Follow your
phone service provider’s instructions and keep track of when
calls occur and the number they are from if you have caller
Redlands Police Department
Office of the Chief of Police
30 Cajon St.
Redlands, CA 92373
Citizen Complaint Procedure
Dear Community Member:
It is my expectation that all department members provide the community we serve with the highest level of policing services at every available opportunity. If you feel that you have not received the level of service that is expected, it is your right to submit a formal complaint to the Office of the Chief of Police. Please utilize one of the above methods to provide details regarding your complaint. Once complete, please return the form to a supervisory employee of the Department, and you will be provided with a receipted copy for your records. You can also complete this form online and submit it electronically to my office.
Once received, a thorough investigation will be done of all the information contained in your complaint. You may be contacted for additional information by the staff member assigned to investigate the case. Once the investigation is complete and the facts are known, I will personally review the complete report and make a determination regarding the validity and seriousness of the allegation(s). You will be notified in writing of my determination.
It should be noted that this complaint procedure cannot be used to establish your guilt or innocence in any pending criminal proceeding. Although your complaint will be accepted from you, no formal determination will be made while criminal action is pending. Additionally, you cannot utilize this complaint procedure if you disagree with any law, ordinance, or established policy or procedure of the City of Redlands of its Police Department, if the department member who is the subject of your complaint was complying with such law, ordinance, policy or procedure.
Please know that your complaint will be reviewed fairly and impartially; however, if you feel that the nature of your complaint requires further inquiry, you may also contact:
Thank you for taking the time to submit your feedback and allowing us the opportunity to address anything that is determined to require correction. Maintaining a relationship of trust and confidence with the community we serve is a top priority of the Redlands Police Department; communication with you regarding our performance and service allows this relationship to continue.
Christopher R. Catren
Chief of Police
Redlands Police Department Professional Standards Sgt Sean Flynn
The Special Services Bureau is
comprised of the following specialized units:
Investigations Unit, Multiple Enforcement Team (MET), Street
Enforcement Team (SET), Crisis Negotiations Team, the K-9
Unit, and the Special Weapons and tactics Team (SWAT) .
The Support Services Bureau offers a wide variety of services that provide a vital link between the community and public safety personnel within the Police Department and other law enforcement agencies.