Overview Animal Services

Police Department


Further Information on contacting the Police Department can be found here.

The Redlands Police Department is dedicated to enhancing public safety through trust, innovation, community partnerships, and excellence in service.

Police Chief

Message from our Chief

Dear Community Partners,

It is my privilege to have been appointed to Chief of Police for the City of Redlands.  I am honored and humbled by this appointment, and I look forward to continuing to work with you in this capacity as we move forward.

Firstly, I’d like to share a bit about myself. I started my career as an intern with the RPD in 1997. I was hired as an officer upon graduation from the University of Redlands and attended the San Bernardino County Sheriff’s Department training academy in 1998. Since then, I have had the good fortune to serve the community of Redlands in various capacities, most recently as the commander of the Special Services Bureau.  Over the years, I’ve also had the pleasure of participating in numerous community groups and organizations in both personal and professional capacities.  Like my predecessors, I value the collegial relationships the RPD enjoys with community stakeholders and our joint efforts in the promotion of public safety and community well-being.  I know how much you all do on a regular basis to support the efforts of the men and women of the RPD, and I look forward to maintaining our partnerships and working together to continue to best serve the community of Redlands. 

On a personal note, I am committed to life-long learning, professional growth and development, and our community. I am blessed to have a supportive family that frequently participates in community events with me, and I look forward to introducing them to you in the future!

I would be happy to meet prior to any regularly scheduled meetings, should you wish to do so. Please contact Executive Assistant Chay Miller at cmiller@redlandspolice.org for scheduling assistance. Once again, I look forward to working with you and am personally appreciative of your service to the community of Redlands.

Rachel Tolber
Chief of Police


Deputy Chiefs

Deputy Chief of Administration Travis Martinez

Deputy Chief of Operations Deanna Cantrell

Patrol & Community Services Bureau

The Patrol & Community Services Bureau consists of the following units:

  • Patrol Services
  • Traffic Unit
  • Community Policing
  • School Resource Officers
  • Parking Control
  • Community Service Officers
  • Citizen Volunteers
  • SWAT

Programs run by the Patrol & Community Services Bureau include:

Commander Stephen Crane

Special Services Bureau

The Special Services Bureau consists of the following units:

Acting Commander Jeremy Floyd

Support Services Bureau

The Support Services Bureau consists of the following units:

Operations Manager Shayna Walker
(909) 798-7611


Report a Crime


Welcome to the Redlands Police Department Citizens Online Police Reporting System. Using this online citizen police report system allows you to submit a criminal and non-criminal report in the tabs below.

When to use

The Citizens Online Police Reporting System should only be utilized if certain conditions are met.

Please confirm the following to find out if this portal is right for you:

  • This is not an emergency
  • This incident occurred within the Redlands city limits
  • There are no known suspects
  • This did not occur on a State freeway

If you answered yes to all of the above questions, you are ready to file your report online. You can proceed to Criminal or Non-Criminal reporting by clicking on the appropriate link below.

Remember, your report may or may not be investigated depending on the nature of the report, but Redlands Police Department staff will review all reports and proceed accordingly.

Upon completion of this report process you will:

  • See the words: “Your online police report has been submitted” showing that your police report is complete.
  • Be given a temporary police report number.
  • Within 24 hours, you will receive an email with the approved copy of your police report. 
  • Be able to print a copy of the police report to keep for your records.

Please Note:

  • All cases filed using the Citizens Online Police Reporting System will be reviewed.
  • Upon review, if further investigation of your case is needed, you may be contacted.
  • Filing a false police report is a crime.

When NOT to use

If you answered no to any of the questions in our When to Use section, please review the questions below for further assistance.

What do I do if online incident reporting is not right for me?

If your incident is an emergency, call 911
If your incident is not an emergency, please call our Non-Emergency Dispatch number at 909-798-7681 ext. 1

What if this happened in another city can I file a report using this online police citizen reporting system?

No. If a crime took place outside of the city limits, please contact local law enforcement for that city or area. If the incident occurred in an unincorporated area, such as Mentone, please contact the nearest  County Sheriff’s Office.

What if this happened on a state Freeway?

If this took place on a State freeway, please contact the California Highway Patrol Office nearest you.

What is a known suspect?

A known suspect is when you or someone else knows the person or where to find the person who committed the crime, or the license plate number of the vehicle the suspect(s) were in.

Criminal Reporting

Using the City of Redlands Police Department Police Online Citizen Reporting System you can report the following incidents:

Non-Criminal Reporting

The Redlands Police Department would like to remind everyone in our community to report suspicious activity right away. You know your neighborhood best, so if you “See Something, Say Something.”

If you see suspicious activity happening in your area, you can also make an Extra Patrol Request, and a patrol will be conducted in the area.


Police Commendations & Complaints

The Redlands Police Department strives to serve the community in a fair and just manner. If you want to let us know how we are doing you can submit a commendation or complaint below.


If you would like to commend an officer for exemplary service you have the following options:

Redlands Police Department
Office of the Chief of Police
30 Cajon St.
Redlands, CA 92373


Complaints about the police can be made:

Redlands Police Department
Office of the Chief of Police
30 Cajon St.
Redlands, CA 92373

Citizen Complaint Procedure

Dear Community Member:

It is my expectation that all department members provide the community we serve with the highest level of policing services at every available opportunity. If you feel that you have not received the level of service that is expected, it is your right to submit a formal complaint to the Office of the Chief of Police. Please utilize one of the above methods to provide details regarding your complaint. Once complete, please return the form to a supervisory employee of the Department, and you will be provided with a receipted copy for your records. You can also complete this form online and submit it electronically to my office.

Once received, a thorough investigation will be done of all the information contained in your complaint. You may be contacted for additional information by the staff member assigned to investigate the case. Once the investigation is complete and the facts are known, I will personally review the complete report and make a determination regarding the validity and seriousness of the allegation(s). You will be notified in writing of my determination.

It should be noted that this complaint procedure cannot be used to establish your guilt or innocence in any pending criminal proceeding. Although your complaint will be accepted from you, no formal determination will be made while criminal action is pending. Additionally, you cannot utilize this complaint procedure if you disagree with any law, ordinance, or established policy or procedure of the City of Redlands of its Police Department, if the department member who is the subject of your complaint was complying with such law, ordinance, policy or procedure.

Please know that your complaint will be reviewed fairly and impartially; however, if you feel that the nature of your complaint requires further inquiry, you may also contact:

Thank you for taking the time to submit your feedback and allowing us the opportunity to address anything that is determined to require correction. Maintaining a relationship of trust and confidence with the community we serve is a top priority of the Redlands Police Department; communication with you regarding our performance and service allows this relationship to continue.


Christopher R. Catren
Chief of Police

Other Resource:

Redlands Police Department Professional Standards
Sgt Sean Flynn
(909) 798-7622

FBI Public Corruption Unit

Federal Department of Justice Public Integrity Section


Community Services Bureau

The Community Services Bureau reaches out to the residential and business communities to establish and maintain cooperative relationships that keep the City of Redlands a safe and enjoyable community.

Traffic Safety Unit

Under the Community Services Bureau, the Traffic Safety Unit focuses on traffic education, moving violations, and parking citations.

The sections below cover a wide range of community-related programs under the Community Services Bureau.


Patrol Services Bureau

The Patrol Services Bureau is comprised of Patrol, Custody, and the Field Training and Evaluation Program.


Special Services Bureau

The Special Services Bureau  is comprised of the following specialized units:  Investigations Unit, Multiple Enforcement Team (MET), Street Enforcement Team (SET), Crisis Negotiations Team,  the K-9 Unit, and the Special Weapons and tactics Team (SWAT) .


Support Services Bureau

The Support Services Bureau offers a wide variety of services that provide a vital link between the community and public safety personnel within the Police Department and other law enforcement agencies.


I Want To…

See a complete list of Police Department Services.


Join Redlands Police

Check out the current job openings in the City of Redlands to see if we are hiring at this time: