The City of Redlands is following the guidance of public health
experts to minimize the potential spread of the Coronavirus and
has closed the Redlands Municipal Airport Lobby to the public
from Tuesday, March 17th through Thursday, April 30th.
Customer Service and One Stop Permit Center lobby hours of operation are 8:00 am – 4:30 pm, Monday through Friday, with the office closed alternating Fridays. Additionally, the Customer Service Call Center’s hours are 8:00 am – 5:00 pm, Monday through Friday, with the office closed alternating Fridays.
******************* IMPORTANT COVID-19 UPDATE *******************
WATER SHUTOFF MORATORIUM EXTENDED TO DECEMBER 31, 2021
Read More about Water Shutoff Moratorium
The City of Redlands is aware of the challenges faced due to the coronavirus pandemic and the impact it has caused on our every-day lives. In recognition of the financial hardship experienced by many residential and businesses customers, on March 4, 2020, Executive Order N-42-20 was issued suspending water shutoffs due to non-payment. The City of Redlands has complied with this order. To provide additional assistance to our customers, the City also suspended the accruals of all late charges.
As this pandemic evolves, changes continually occur. Most recently, a new executive order was issued extending the shutoff protection for non-payment on December 31, 2021. As a result of this new order, the City will resume water service disconnections for nonpayment of all charges that accrue after December 31, 2021, and become 60 days past due. The City will resume late charge accruals for late payment of charges that accrue after December 31, 2021and are not received within 26 days of the bill due date.
If you have a delinquent balance, the City would like to encourage you to make a payment, as soon as possible, to reduce your account balance(s), or pay it in full. To accomplish this, the City is offering a payment plan that provides flexibility and will spread out your delinquent balance over a maximum 12-month period. To start a payment plan, a down payment is required. Please contact our Customer Service Division to make payment arrangements. You can reach Customer Service at 909-798-7516, between the hours of 8:00 am to 5:00 pm, Monday through Friday, with the office closed alternating Fridays.
To make an online payment now, please visit the Invoice Cloud website at https://www.invoicecloud.com/cityofredlandsca or call 1-855-718-1514. Invoice Cloud accepts: Credit Cards, Debit Cards, ACH/EFT, Visa®, MasterCard®, Discover®, Google Pay, Apple Pay and E-checks. A $3.95 convenience fee applies to all payment transactions and the maximum payment amount for credit cards is $500, and $125,000 for ACH/EFT. You may also make an on-line payment through your bank, or mail a check to: City of Redlands, PO Box 6903, Redlands, CA 92375. If you have any questions or if we can be of further assistance, please contact our Customer Service Division at 909-798-7516.
Important Phone Numbers and Addresses
Water Information, Start/Stop Services, Meter/Street Leaks, Inquires, etc. – 909-798-7516
After-Hours Emergency Water Service (Redlands Police Dispatch) – 909-798-7681, press 0
Solid Waste Information, Missed Collection, Cart replacement, Roll-off orders, etc. – 909-798-7529
Water Conservation/Enforcement– 909-798-7527
Construction Meter Rental – 909-798-7516
Sewer Information- 909-798-7516
Household Hazardous Waste Disposal – 909-798-7601
Street Cleaning Service- 909-798-7655
Customer Service Email Address: firstname.lastname@example.org
Redconnect Account: myredconnectaccount.org
Correspondence – City of Redlands, PO Box 3005, Redlands, CA 92373
Our Water is Safe
Per the U.S. Environmental Protection Agency, the COVID-19 virus has not been detected in drinking-water supplies. Tap water can continue to be used as usual for drinking and other purposes. Redlands’ water treatment and delivery systems are fully functioning to provide high-quality, safe and reliable drinking water to our customers.
The primary purpose of the Customer Service Division is to provide accurate and timely billing for water, wastewater, solid waste, street cleaning and household hazardous waste services. In addition to providing billing services, the Customer Service Division is a cross-functional team that provides assistance to customers for information on their utility bill, such as: various services billed, water usage, sewer usage, refuse service–including missed trash collections, proper disposal of household hazardous waste, recycling opportunities, water conservation and restrictions, automated payment programs and assistance with enrollment in RedConnect, a “free” online service that provides account information 24/7.