The City of Redlands is following the guidance of public health
experts to minimize the potential spread of the Coronavirus and
has closed the Redlands Municipal Airport Lobby to the public
from Tuesday, March 17th through Thursday, April 30th.
However, the Customer Service Call Center (909-798-7516 and 909-798-7529) is here to assist you with all your utility, services and payment needs. Additionally, our website, www.redlandscustomerservice.org is available 24/7 for your convenience. Listed below is a reference of important information and phone numbers at a glance.
Customer Service Call Center Hours – 7:30 am – 5:30 pm, Monday through Friday. DUE TO THE ONGOING COVID-19 PANDEMIC AND THE NEED TO SOCIAL DISTANCE STAFF, THE CUSTOMER SERVICE CALL CENTER HOURS HAVE CHANGED. EFFECTIVE APRIL 6, 2020, HOURS OF PHONE OPERATION WILL BE 8:00 AM – 5:00 PM, MONDAY THROUGH SATURDAY. During peak times, you may experience a wait time. We appreciate your patience during this time of uncertainty.
Utility Bills will generate on schedule and be due on the date listed on your bill.
Solid Waste Collection Service remains on schedule and service will be provided on your normal collection service day.
Utility Payments – Payments can be made using one of the following payment methods:
Deposit your payment in the night drop box located between Customer Service, suite 15A, and the Revenue Office, suite 15B.
For “Cash Only Customers,” please pay by money order, cashier’s check,or call our office 909-798-7516 to pay via debit card.
Mail your payment to PO Box 6903, Redlands CA 92375.
Make an online payment through your bank (please allow ample time for your payment to arrive by the due date).
Make an online payment through Speedpay by calling 1-866-269-2896 or visit SpeedPay. A $3.95 convenience fee is charged by the vendor.
Important Phone Numbers and Addresses
Water Information, Start/Stop Services, Meter/Street Leaks, Inquires, etc. – 909-798-7516
After-Hours Emergency Water Service (Redlands Police Dispatch) – 909-798-7681, press 0
Solid Waste Information, Missed Collection, Cart replacement, Roll-off orders, etc. – 909-798-7529
Water Conservation/Enforcement– 909-798-7527
Construction Meter Rental – 909-798-7516
Sewer Information- 909-798-7516
Household Hazardous Waste Disposal – 909-798-7601
Street Cleaning Service- 909-798-7655
Customer Service Email Address: firstname.lastname@example.org
Redconnect Account: myredconnectaccount.org
Payments – City of Redlands, PO Box 6903, Redlands CA 92375
Correspondence – City of Redlands, PO Box 3005, Redlands, CA 92373
Our Water is Safe
Per the U.S. Environmental Protection Agency, the COVID-19 virus has not been detected in drinking-water supplies. Tap water can continue to be used as usual for drinking and other purposes. Redlands’ water treatment and delivery systems are fully functioning to provide high-quality, safe and reliable drinking water to our customers.