Municipal Utilities and Engineering Department plans, builds, and maintains Redlands’ physical and environmental infrastructure for the residents, businesses, and visitors of the City, making it a sustainable and desirable place to live, work, invest, and visit.

Mission Statement

Provide impeccable service to our community through professionalism, integrity, accountability, quality, transparency, dedication, collaboration and innovation. Municipal Utilities and Engineering Department plans, builds, and maintains Redlands’ physical and environmental infrastructure for the residents, businesses and visitors of the City, making it a sustainable and desirable place to live, work, invest and visit.

Municipal Utilities & Engineering Department (MUED) is responsible for providing the following major services to the City and its residents:

1. Water production and water distribution administration and operation
2. Non-potable water distribution administration and operation
3. Wastewater collection, treatment, and disposal administration and operation
4. Engineering review and inspection of development proposals for compliance with City codes, standards and other governmental requirements relating to land subdivisions, grading, drainage, public improvements within the City right of way and transportation matters
5. Management, rehabilitation, and replacement of public improvements, such as, water mains, sewer mains, storm drains, streets, traffic signals, etc. to provide continued reliable service to the community
6. Development and construction of new public facilities to protect and enhance community quality of life
7. Optimize the total cost of ownership of City’s physical assets
8. Effectively manage regulatory compliance by ensuring all MUED procedures, as well as MUED and vendor practices, are consistent with all related codes and regulations
9. To provide these services MUED is organized into several divisions which include land development, capital improvement engineering services, regulatory compliance, water and wastewater operations, administration, and customer service/utility billing

Departmental Goals

• Integrated and Unified Organization
• Innovation
• Partnership
• Employee Effectiveness and Satisfaction
• Quality Customer Service
• Preservation of City’s Assets