The City of Redlands continues to monitor the situation regarding COVID-19 within our County and is working toward a reopening plan while staff continue to serve customers and maintain operations. In an effort to slow the spread of the virus, public counters will stay closed until further notice. Staffing levels and schedules remain modified with staff also telecommuting to allow maximum social distancing in the office.
Mission Statement
The mission of the Municipal Utilities & Engineering Department (MUED) is to provide reliable service to the community through professionalism, integrity, accountability, quality, transparency, and innovation. MUED plans, designs and constructs Redlands’ physical infrastructure for the residents and businesses in the City, making it a desirable place to live, work, and visit.
MUED is responsible for delivering the following services to the City’s residents and businesses:
- Utility Operations:
- Water production and distribution;
- Non-potable water distribution; and
- Wastewater collection, treatment, and disposal;
- Engineering review and inspection of development proposals for compliance with State and City codes, standards, and other governmental requirements relating to land subdivisions, grading, drainage, and improvements within the City right-of-way;
- Management, rehabilitation, and replacement of infrastructure such as water mains, sewer mains, storm drains, streets, and traffic signals to provide reliable service to the community; and
- Development and construction of new public facilities to protect and enhance Redlands’ livability.
MUED is organized into several divisions which include capital improvement engineering services, land development engineering,, water and wastewater operations and maintenance and utility administration. In total, MUED has 103 full-time and 10 part-time positions.
Departmental Goals
- Preservation of City’s Assets
- Provide Quality Customer Service
- Ensure Employee Effectiveness and Satisfaction
- Establishment of Effective and Long-term Partnerships
- Lead in Innovation
