Municipal Utilities & Engineering

Overview Utilities Engineering Programs Projects

Municipal Utilities and Engineering Department

CITY HALL OFFICES/PUBLIC COUNTERS REMAIN CLOSED. CLICK ON THE DEPARTMENT LINK OR CONTACT STAFF IN THE MUNICIPAL UTILITIES AND ENGINEERING DEPARMENT AT 909-798-7698, ONE STOP PERMIT CENTER AT 909-798-7551 OR UTILITIES CUSTOMER SERVICE AT 909-798-7516.

The City of Redlands continues to monitor the situation regarding COVID-19 within our County and is working toward a reopening plan while staff continue to serve customers and maintain operations. In an effort to slow the spread of the virus, public counters will stay closed until further notice. Staffing levels and schedules remain modified with staff also telecommuting to allow maximum social distancing in the office.

Redlands Water and COVID-19 Flyer. Click on the image to open.

Mission Statement

The mission of the Municipal Utilities & Engineering Department (MUED) is to provide reliable service to the community through professionalism, integrity, accountability, quality, transparency, and innovation. MUED plans, designs and constructs Redlands’ physical infrastructure for the residents and businesses in the City, making it a desirable place to live, work, and visit.

MUED is responsible for delivering the following services to the City’s residents and businesses:

  • Utility Operations:
    • Water production and distribution;
    • Non-potable water distribution; and
    • Wastewater collection, treatment, and disposal;
  • Engineering review and inspection of development proposals for compliance with State and City codes, standards, and other governmental requirements relating to land subdivisions, grading, drainage, and improvements within the City right-of-way;
  • Management, rehabilitation, and replacement of infrastructure such as water mains, sewer mains, storm drains, streets, and traffic signals to provide reliable service to the community; and
  • Development and construction of new public facilities to protect and enhance Redlands’ livability.

MUED is organized into several divisions which include capital improvement engineering services, land development engineering,, water and wastewater operations and maintenance and utility administration. In total, MUED has 103 full-time and 10 part-time positions.

Departmental Goals

  • Preservation of City’s Assets
  • Provide Quality Customer Service
  • Ensure Employee Effectiveness and Satisfaction
  • Establishment of Effective and Long-term Partnerships
  • Lead in Innovation
Overview

Utilities
Water and Wastewater

The health and safety of our customers and staff is a top priority.  Therefore, effective March 17, 2020, the Customer Service lobby has been closed to the public.
On March 17, 2020, the Redlands City Council approved Resolution 8066, suspending late fees and penalties and suspending utility disconnections through April 30, 2020.
Overview

Engineering

The City of Redlands Engineering Division provides superior engineering services to the citizens of Redlands and the private development community. Engineering provides review of capital improvement projects, private development, as well as managing the construction of City infrastructure improvement projects such as street rehabilitation, water and sewer main replacement and storm drain construction. Information on Encroachment Permits, Traffic and Parking and Citywide Master Plans can be found here.

Overview

Programs

The Municipal Utilities and Engineering Department administers several programs to help the city fight pollution, conserve water, improve transportation and  reduce energy usage.

Overview

Projects

To find out more information about bidding on projects for the City of Redlands click on the Bids and RFP button.

See below for a sampling of Municipal Utilities and Engineering projects.