The Support Services Bureau offers a wide variety of services that provide a vital link between the community and public safety personnel within the Police Department and other law enforcement agencies.
The Support Services Bureau consists of the following divisions:
The Communications Unit is a significant component of the Police
Department, providing a vital link between the community and
public safety personnel. Communications personnel are often the
first contact in a citizen’s emergency situation. They
are tasked with interpreting the individual’s needs and
coordinating the response of appropriate services.
The Records Unit is open Monday through Thursday from 12 pm to 4
pm. All emergency services are available 24/7, and as
always, residents should dial 911 to report emergencies or (909)
798-7681 ext. 1 to speak to a member of the department regarding
non-emergencies. Telephones with direct lines are located
in front of the RPD Station (1270 W. Park Avenue) and
Administrative Offices (30 Cajon Street). Online reporting
should also be utilized when applicable.
Requests for copies of reports can be also submitted via
email by emailing the request along with a copy of the
requestor’s identification to firstname.lastname@example.org.
Customer Service Representatives will respond to email inquiries
as they are received. (The digital report
acquisition process offers residents the added convenience of
submitting a request for a report at any time from the comfort of
their home or other computer, as they are no longer limited to
submitting in-person requests during normal business hours at the
Redlands Police Department Records Unit.) The
Records Unit can be reached by phone at (909) 798-7614.
Telephones are answered from 10:00 a.m. — 4:00 p.m. Monday
through Thursday. Records is closed to the public on
Fridays, weekends, and holidays.
The Records Section serves as clerical support to all members of
the Police Department and is responsible for customer service at
the main facility front counter.