Support Services Bureau

Overview

Support Services Bureau

The Support Services Bureau offers a wide variety of services that provide a vital link between the community and public safety personnel within the Police Department and other law enforcement agencies.

The Support Services Bureau consists of the following divisions:

Contact Us

Shayna Walker, Operations Manager
(909) 798-7611

Redlands Police Department
1270 W Park Ave, #C, Redlands CA 92373
Mailing Address: P.O. Box 1025 , Redlands CA 92373
(909)798-7681 * Fax (909)798-7639

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Communication / Dispatch

The Communications Unit is a significant component of the Police Department, providing a vital link between the community and public safety personnel. Communications personnel are often the first contact in a citizen’s emergency situation. They are tasked with interpreting the individual’s needs and coordinating the response of appropriate services.

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Records / Reports

Redlands Police Department (RPD) is currently taking steps to minimize potential effects of the COVID-19 virus within the community.  To protect and promote the health of department members and residents, the following precautions will be in place until further notice:

The Records Unit is open Monday through Thursday from 12 pm to 4 pm. Masks are required, and only one person will be allowed in the lobby at a time.  All emergency services are still available 24/7, and as always, residents should dial 911 to report emergencies or (909) 798-7681 ext. 1 to speak to a member of the department regarding non-emergencies.  Telephones with direct lines are located in front of the RPD Station (1270 W. Park Avenue) and Administrative Offices (30 Cajon Street). Officers will be available to take telephone reports and to speak to members of the community over the phone.  Online reporting should also be utilized when applicable.

Requests for copies of reports can be also submitted via email by emailing the request along with a copy of the requestor’s identification to records@redlandspolice.org.  Customer Service Representatives will respond to email inquiries as they are received.   (The digital report acquisition process offers residents the added convenience of submitting a request for a report at any time from the comfort of their home or other computer, as they are no longer limited to submitting in-person requests during normal business hours at the Redlands Police Department Records Unit.)    The Records Unit can be reached by phone at (909) 798-7614.  Telephones are answered from 10:00 a.m. — 4:00 p.m. Monday through Thursday.  Records is closed to the public on Fridays, weekends, and holidays.

 

The Records Section serves as clerical support to all members of the Police Department and is responsible for customer service at the main facility front counter.