504 N. Kansas Street, Redlands CA 92373
Phone: (909) 798-7644 | Fax: (909) 335-4773
Hours of Operation:
Tuesday through Friday, 10:00 a.m. to 5:00 p.m.; Saturdays 10:00 a.m. to 4:00 p.m.; Closed on Sundays, Mondays, and all major holidays.
Telephones are answered beginning at 8:00 a.m. Tuesday through Saturday until closing time each day. Voice messages may be left at other times and will be acted upon as soon as staff is available. If you have an emergency after office hours, you may call the Redlands Police Department at (909) 798-7681 extension 1.
The front office is a busy area within our shelter, receiving more than 15,000 miscellaneous telephone calls in a year. The front office clerks are also responsible for dispatching field traffic to the officers, processing adoptions, relinquished animals, owner reclaims, computer entry, filing reports, and other related duties.
If you have any animal-related questions, please do not hesitate to call our shelter. We will look forward to assisting you in answering questions and helping out with other resources.
If your lost animal is not found in our shelter, we encourage you to post on social media.
Contact us for additional resources to help find you lost pet.
If you are looking to adopt, shelter staff will assist you in handling the animal you are interested in. Dogs may be taken by leash out to the front where our adoption viewing pens are located. There you will be able to interact with the dog before making your decision to adopt. Cats may be handled inside the cattery, with doors closed of course, to enjoy the cat snuggled up in your arms.
Maintaining our kennels and cattery is a continuous process. The runs and cages are cleaned and disinfected each day, and all the animals are fed before the doors open for public view. The kennel runs and cat cages are cleaned throughout the entire day to keep our animals healthy and living in a suitable and clean environment.
Our animals are cared for in this manner seven days a week including holidays. A day does not go by without attention given to our animal population. Equally as important, virtually everyday an animal is brought into the shelter, subsequently the population changes somewhat daily.
Animal Control Officers respond to a variety of calls for service. Officers enforce municipal codes as well as State and Federal laws pertaining to animals. Officers handle a variety of both domestic and wild animals. They patrol our city streets looking for dogs running at large, dead animals, injured animals, and aggressive animals. In addition, they handle reports dealing with animal cruelty or neglect, animal welfare concerns, animals in distress, noisy animals and animal attacks. Officers also have the ability to issue citations and assist in investigations.
You may choose to adopt from a large population of animals from our shelter. All animals adopted that are two (2) months of age or older are sent out to a veterinary hospital to be surgically altered prior to the new owner taking possession of the new pet. The new pet owner then goes directly to the animal hospital to collect their animal and no additional fees are owed unless they make prior arrangements for additional services. The City of Redlands pays any cost above the deposit paid by the adopter to cover the total cost of the surgery. You may choose to pay by cash, check, credit card or debit card for your adoption.
All dogs regardless of age adopt out at the following rate
Total Cost for Adoption
Senior Citizen (55+) Cost
Military (with ID) Cost
Adoption fees for cats
All cats regardless of age adopt out at the following rate
Total Cost for Adoption
Senior Citizen (55+) Cost
Military (with ID) Cost
If your pet should happen to be impounded at the shelter, unfortunately there will be fees associated with the reclaim of your animal. These fees are collected to cover the cost of the impoundment, board, vaccination and care of the animal while housed at the shelter.
Apprehension(if dog is not fixed only)
$35 1st offense, $50 2nd offense, $100 thereafter
$25 per day
Dogs are given vaccinations upon impoundment to protect them due to the exposure to other dogs already housed at the shelter and from exposure from running loose on the street.
$15 (per day)
Cats are given a vaccination upon impoundment to protect them due to exposure to other cats already housed at the shelter.
Large, medium, and small animal
$50 plus daily board & hauling fee at private facility
Owner Surrenders & Stray Animals
The Redlands Animal Shelter no longer accepts owner surrenders. For additional resources on rehoming your pet, please contact the shelter at 909-798-7644.
Owner Release For Euthanasia
If you desire to have your animal humanely euthanized, the San Bernardino Humane Society offers this service at no cost. They are located at 347 W. Orange Show Road, San Bernardino, CA 92408. Their phone is (909) 386-1400.
Found Stray Animals
If a stray animal is found within the City of Redlands, please attempt to find the owner.
Have the dog checked for a microchip.
The Redlands Animal Shelter or a local veterinarian can assist
Post on Facebook:
Redlands lost and Found Animals & Redlands Buzz.
Post on Nextdoor.
Post the found dog on 24PetConnect.com
Ask neighbors in the area where the animal was found.
If you cannot find the owner and can no longer keep the animal; please contact the Redlands Animal Shelter. We are located at 504 Kansas Street and can be reached by phone at (909) 798-7644 during normal business hours.
It’s the Law
License required (R.M.C. 6.04.020)
It is unlawful for any person, firm or corporation to own, harbor, possess or have custody of any dog within the City without securing a license for the dog.
Vaccination required (R.M.C. 6.04.140)
It is unlawful for any person to own, have an interest in, harbor, feed or have the care, custody or possession of a dog, whether the dog is confined or not, unless the dog has been currently vaccinated with a State approved rabies vaccine.
Running at large unlawful (R.M.C. 6.04 170)
Any person owning or having charge, custody, control or possession of any dog shall not permit such animal to run at large, or to run loose or unrestrained in, along or upon any public street, sidewalk or place.
Quarantine for dog bite (R.M.C. 6.04.190)
Whenever it is shown that any dog has bitten any person, the owner or person having custody or possession of the dog shall, upon order of the Chief of Police, quarantine the dog and keep it tied up or confined on the owner’s property for a period of 10 days.
Noisy animals prohibited (R.M.C. 6.24.120)
No person shall own or keep any animal within the City which, by frequent barking, howling, yelping, whining or the making of other noise, disturbs the peace of the neighborhood or causes excessive discomfort to any reasonable person of normal sensitivity residing in the area.
Accessory uses (R.M.C. 18.40.040 G)
The keeping of not more than three adult dogs and three adult cats, and their litters up to the age of ten weeks.
Dog Licenses are issued at the Customer Service Counter located at 35 Cajon St., Suite 15A. Phone: 909-798-7544
Mailing Address: City of Redlands, Revenue Division, PO Box 3005, Redlands, CA 92373.
If you reside inside the City limits and own a dog, you must secure a City dog license for your pet per Municipal Code 6.04.020. Your dog is required by law to be licensed by four (4) months of age, within 30 days of moving to the City or within 30 days of acquiring a dog.
You must obtain a State approved rabies vaccination for your dog that must be administered by a licensed veterinarian. The vet will provide you with a rabies certificate. This certificate must be presented to the Revenue Division office as proof of vaccination when you purchase your dog’s license.
The first vaccination will be good for a 12-month period. The license will also be good for one year. When the dog is re-vaccinated, the vaccine will protect your pet for a three-year period per Municipal Code 6.04.140.
A City license must be purchased yearly. The license fee for a one-year period is $32 for unaltered and $20.00 for altered as long as presented within the 30-day period; otherwise, penalties will apply per Municipal code 6.04.090. In order to obtain the altered rate, the certificate of alteration/sterilization must be presented to the Revenue Division. For replacement dog tags, due to lost or stolen, a replacement fee of $23.00 will be required.
Your rabies vaccination protects your pet against the deadly rabies virus. The State of California is still considered a rabies state. The City of Redlands has had ten (10) bats test positive in a three-year period. This is reason enough to abide by vaccination laws. Your City license assists in providing proof of vaccination and is a great way for shelter staff to identify your animal should your dog be impounded. Shelter staff will be able to trace the license number directly to you and will be able to notify you immediately that your dog has been picked up. You then can be reunited with your animal quickly.
Frequently Asked Questions
Where are you located?
The shelter is located at 504 N. Kansas Street (on the corner of Park and Kansas). This is between Tennessee and Alabama south of Redlands Boulevard.
What are your hours of operation?
The operational hours of the shelter are Tuesday through Friday from 10:00 a.m. to 5:00 p.m., and Saturdays from 10:00 a.m. to 4:00 p.m. We are closed on Sundays, Mondays, and holidays. Telephones are answered Tuesday through Friday from 8:00 a.m. to 5:00 p.m. and Saturday from 8:00 a.m. to 4:00 p.m. (909) 798-7644.
If you have an emergency after hours, you may call the Redlands Police Department at (909) 798-7681, ext. 1.
When is an Animal Control Officer available?
Animal Control Officers are available to respond to calls from 8:00 a.m. to 5:00 p.m. Tuesday through Friday and Saturday 8 a.m. to 4:00 p.m.. You may reach them by calling the shelter (909) 798-7644.
I’ve lost my pet, can you help me?
Pet owners are encouraged post on social media and to check 24PetConnect.com for found animals that are currently at the Shelter.
Useful social media sites:
Redlands lost and Found Animals & Redlands Buzz.
Can I have my animal spayed or neutered at your shelter?
We do not have an onsite veterinarian so we cannot offer surgeries. We do spay and neuter all dogs and cats two months or older at time of adoption. They are transported to our contracted veterinarian to be spayed or neutered.
If you need to have your pet spayed or neutered there are low-cost veterinarians available.
Can you vaccinate my dog or cat?
We do not offer vaccinations to the public. Although we do vaccinate all animals impounded at our shelter for their protection.
Do you board animals?
We are not a boarding facility but we can certainly help in directing you to many professional boarding facilities in the area.
What forms of payment do you accept?
Yes, we accept cash, check, and credit cards at the shelter.
I need to give up my pet. Can you help?
Our staff takes pride in being able to offer alternative resources to your pet and you. We have a network of rescue groups that may be able to assist you in finding your animal a new loving home.
What can I do about barking dogs?
The City has an ordinance pertaining to noisy animals. There is a procedure in place to assist you in resolving your complaint. Call Animal Control for assistance at (909) 798-7644.
What can I do about feral or stray cats in my neighborhood?
The Redlands Animal Shelter no longer accepts healthy stray cats. If you find a cat or kitten, within the city of Redlands, in need of assistance due to sickness or injury, please contact the shelter. We can also provide additional resources for free-roaming stray cats in your area.
Wildlife is coming into my yard, can you help me?
Yes! The shelter offers written material that may help you better understand the wildlife you share your community with. We can assist you in learning how to deter the wild animals from your property, allowing them to continue to survive in the area. You may learn to enjoy and appreciate the wildlife we have.
To provide a safe, healthy and loving environment for lost, stray or unwanted animals.
To provide ongoing care, affection and attention to those animals, until such time they are reunited with their owners or adopted to new loving homes.
To provide public education regarding the importance of proper pet care, sterilization, vaccinations, licensing and laws pertaining to animals and their welfare.
To provide the necessary service required by the community and respond to their needs and concerns.
To provide protection for all creatures domestic or wild and create community awareness regarding their individual responsibility to respect, protect and preserve our animals.
Our Volunteer Program is open for business! Please reach out to us at (909) 798-7644 for information.