With ongoing staffing shortages at the Redlands Animal Shelter and the rise of the COVID-19 Delta variant, the City of Redlands and the Redlands Police Department remain committed to the health and safety of our residents and to the employees who provide service to them and to the care and welfare of pets and wildlife. As a result, beginning Tuesday, Aug. 31, the front lobby and kennel areas of the Redlands Animal Shelter will be closed to all walk-in customers.
Adoptions will continue to be handled by appointment only, and Pet Harbor should be utilized by the community to view adoptable pets and found animals currently at the Shelter. This change will cut down on overtime and allow current staff to focus on cleaning, feeding, adoption appointments, phone calls and field services.
Hours and days of operation and adoption protocols will remain the same. Telephone hours are 10 a.m. to 5 p.m. Tuesday through Friday and 10 a.m. to 4 p.m. Saturdays. The Animal Shelter can be reached at (909) 798-7644. Animal care services will continue seven days a week.
The Redlands Police Department’s Animal Control Unit provides animal control services to Redlands residents. Officers patrol the streets and respond to calls for service to assist with animal related problems. The mission of this unit is to provide the City with quality service while meeting the needs of the public and maintaining a healthful and happy environment for the many stray and homeless animals we acquire.
504 N. Kansas Street, Redlands CA 92373
Phone: (909) 798-7644 | Fax: (909) 335-4773
Hours of Operation:
Tuesday through Friday, 12:00 p.m. to 4:00 p.m.; Saturdays 12:00 p.m. to 3:00 p.m.; Closed on Sundays, Mondays, and holidays.
The Front Office
Telephones are answered beginning at 10:00 a.m. Tuesday through Saturday until closing time each day. Voice messages may be left at other times and will be acted upon as soon as staff is available. If you have an emergency after office hours, you may call the Redlands Police Department at (909) 798-7681 extension 1.
The front office is a busy area within our shelter, receiving more than 15,000 miscellaneous telephone calls in a year. The front office clerk is also responsible for dispatching field traffic to the officers, processing adoptions, relinquished animals, owner reclaims, computer entry, filing reports, and other related duties.
If you have any animal-related questions, please do not hesitate to call our shelter. We will attempt to assist you in answering your questions or giving you other resources that may help.
If your lost animal is not found in our shelter, we encourage you to fill out a lost animal report. We may be able to locate the animal for you and reunite you with your pet.
If you are looking to adopt, shelter staff will assist you in handling the animal you are interested in. Dogs may be taken by leash out to the front where our adoption viewing pens are located. There you will be able to socialize with the dog before making your decision to adopt. Cats may be handled inside the cattery, with doors closed of course, to enjoy the cat snuggled up in your arms.
Maintaining our kennels and cattery is a continuous process. The runs and cages are cleaned and disinfected each day, and all the animals are fed before the doors open for public view. The kennel runs and cat cages are cleaned throughout the entire day to keep our animals healthy and living in a suitable and clean environment.
Our animals are cared for in this manner seven days a week including holidays. A day does not go by without attention given to our animal population. Nor does a day go by that some animal is not brought into the shelter, and the population changes somewhat daily.
Animal Control Officers respond to a variety of calls for service. Officers enforce municipal codes as well as State and Federal laws pertaining to animals. Officers handle a variety of both domestic and wild animals. They patrol the city streets and pick up or impound dogs running at large, dead animals, injured animals, and aggressive animals, handle reports of animal cruelty or neglect, animal welfare concerns, animals in distress, noisy animals and animal bites. Officers issue citations for violations, write crime reports, handle investigations and write other miscellaneous reports.
You may choose to adopt from a large population of animals from our shelter. All animals adopted that are two (2) months of age or older are sent out to a veterinary hospital to be surgically altered prior to the new owner taking possession of the new pet. The new pet owner then goes directly to the animal hospital to collect their animal and no additional fees are owed unless they make prior arrangements for additional services. The City of Redlands pays any cost above the deposit paid by the adoptee to cover the total cost of the surgery. You may choose to pay by cash, check, credit card or debit card for your adoption.
All dogs regardless of age adopt out at the following rate
Total Cost for Adoption
Senior Citizen (55+) Cost
Military (with ID) Cost
Adoption fees for cats
All cats regardless of age adopt out at the following rate
Total Cost for Adoption
Senior Citizen (55+) Cost
Military (with ID) Cost
If your pet should happen to be impounded at the shelter, there will be fees incurred to reclaim your animal. These fees cover the cost of the impoundment, board, vaccination and care of the animal while housed at the shelter. You possibly may also be issued a citation for allowing your dog to run freely off your property or for lack of a rabies vaccination or license.
Acquisition (if dog is not fixed only)
$35 1st offense, $50 2nd offense, $100 thereafter
$10 per day
Dogs are given a vaccination upon impoundment to protect them due to the exposure to other dogs already housed at the shelter and from exposure from running loose on the street.
*If a citation is issued for any violation, a court date is set for your appearance. Additional fees could be imposed by the court.
$10 (per day)
Cats are given a vaccination upon impoundment to protect them due to exposure to other cats already housed at the shelter.
Large, medium, and small animal
$50 plus daily board & hauling fee at private facility
Owner Release For Adoption
If you are a resident of the City of Redlands (identification required) and need to give up your animal for adoption, call the shelter and request an appointment with the supervisor.
Bring to your appointment: proof of ownership (receipt, license, photo, microchip);the animal; medical or other records. You will be asked to fill out an Owner Release Questionnaire* explaining why you want to give up the animal. After review of the questionnaire the animal will be evaluated as to its adoptability. Suitable animals will then be accepted for adoption with the payment of a fee as listed below.
Animals suitable for adoption are made immediately available for adoption but a guarantee is not given in finding the pet a new home. The time period which an animal is maintained at the shelter is undeterminable. Many factors are taken into consideration before the animal is chosen to be humanely euthanized. Our shelter has a successful adoption rate but guarantees simply cannot be made.
You may want to consider surrendering your pet to an animal rescue organization instead. Rescues are privately run groups that usually specialize in certain breeds or breed mixes. A good number of rescues keep their pets with foster families in a home environment until they are adopted. In some cases they are able to assist in placing animals with special needs.
If you desire to have your animal humanely put to sleep, the San Bernardino Humane Society offers this service at no cost. They are located at 347 W. Orange Show Road, San Bernardino, CA 92408. Their phone is (909) 386-1400.
Surrender Process for Stray Animals
If a stray animal is found within the City of Redlands, please surrender at the Redlands Animal Shelter located at 504 Kansas Street. Phone (909) 798-7644.
You are required to file a Found Animal Report in which you state under penalty of law as to where and how the animal was found. Please be ready to show photo identification.
It’s the Law
License required (R.M.C. 6.04.020)
It is unlawful for any person, firm or corporation to own, harbor, possess or have custody of any dog within the City without securing a license for the dog.
Vaccination required (R.M.C. 6.04.140)
It is unlawful for any person to own, have an interest in, harbor, feed or have the care, custody or possession of a dog, whether the dog is confined or not, unless the dog has been currently vaccinated with a State approved rabies vaccine.
Running at large unlawful (R.M.C. 6.04 170)
Any person owning or having charge, custody, control or possession of any dog shall not permit such animal to run at large, or to run loose or unrestrained in, along or upon any public street, sidewalk or place.
Quarantine for dog bite (R.M.C. 6.04.190)
Whenever it is shown that any dog has bitten any person, the owner or person having custody or possession of the dog shall, upon order of the Chief of Police, quarantine the dog and keep it tied up or confined on the owner’s property for a period of 10 days.
Noisy animals prohibited (R.M.C. 6.24.120)
No person shall own or keep any animal within the City which, by frequent barking, howling, yelping, whining or the making of other noise, disturbs the peace of the neighborhood or causes excessive discomfort to any reasonable person of normal sensitivity residing in the area.
Accessory uses (R.M.C. 18.40.040 G)
The keeping of not more than three adult dogs and three adult cats, and their litters up to the age of ten weeks.
Effective January 6, 2020, Dog Licenses are issued at the Customer Service Counter located at 35 Cajon St., Suite 15A. We can be reached by calling (909) 798-7544. Our mailing address is: City of Redlands, Revenue Division, PO Box 3005, Redlands, CA 92373.
If you reside inside the City limits and own a dog, you must secure a City dog license for your pet per Municipal Code 6.04.020. Your dog is required by law to be licensed by four (4) months of age, within 30 days of moving to the City or within 30 days of acquiring a dog.
You must obtain a State approved rabies vaccination for your dog that must be administered by a licensed veterinarian. The vet will provide you with a rabies certificate. This certificate must be presented to the Revenue Division office as proof of vaccination when you purchase your dog’s license.
The first vaccination will be good for a 12-month period. The license will also be good for one year. When the dog is re-vaccinated, the vaccine will protect your pet for a three-year period per Municipal Code 6.04.140.
A City license must be purchased yearly. The license fee for a one year period is $24 for unaltered and $12.00 for altered as long as presented within the 30 day period; otherwise, penalties will apply per Municipal code 6.04.090. In order to obtain the altered rate, the certificate of alteration/sterilization must be presented to the Revenue Division.
Your rabies vaccination protects your pet against the deadly rabies virus. The State of California is still considered a rabies state. The City of Redlands has had ten (10) bats test positive in a three-year period. This is reason enough to abide by vaccination laws. Your City license assists in providing proof of vaccination and is a great way for shelter staff to identify your animal should your dog be impounded. Shelter staff will be able to trace the license number directly to you and will be able to notify you immediately that your dog has been picked up. You then can be reunited with your animal quickly.
Frequently Asked Questions
Where are you located?
The shelter is located at 504 N. Kansas Street (on the corner of Park and Kansas). This is between Tennessee and Alabama south of Redlands Boulevard.
What are your hours of operation?
The operational hours of the shelter are Tuesday through Friday from 12:00 p.m. to 4:00 p.m., and Saturdays from 12:00 p.m. to 3:00 p.m. We are closed on Sundays, Mondays, and holidays. Telephones are answered Tuesday through Friday from 10:00 a.m. to 5:00 p.m. and Saturday from 10:00 a.m to 4:00 p.m. (909) 798-7644.
If you have an emergency after hours, you may call the Redlands Police Department at (909) 798-7681, ext. 1.
When is an Animal Control Officer available?
Animal Control Officers are available to respond to calls from 10:00 a.m. to 5:00 p.m. Tuesday through Saturday. You may reach them by calling the shelter (909) 798-7644 or the Redlands Police Department at (909) 798-7681, ext. 1, if the shelter is closed.
I’ve lost my pet, can you help me?
Pet owners are encouraged to check PetHarbor for found animals that are currently at the Shelter.
Are you a no kill shelter?
No. We accept all animals into this facility. This means we receive sick, terminally ill, injured and aggressive animals and those with behavioral problems. Many of these animals are not suitable for adoption so they are humanely put to sleep.
Can I have my animal spayed or neutered at your shelter?
We do not have a surgical ward at the shelter so we cannot offer surgeries. We do have a spay and neuter program in which all dogs and cats two months or older at time of adoption are sent out to area veterinarians to be spayed or neutered.
Can you vaccinate my dog or cat?
We do not offer vaccinations to the public. You may obtain your pet’s vaccinations from any vet. We do vaccinate all animals impounded at the shelter for their protection.
I have found an animal but I don’t want to turn it over to you, what should I do?
You are required to notify the animal shelter so that staff can place the description and other information about the animal in the lost/found book. You are also required to place an ad in the newspaper, which they will run for free, advertising the found animal. You must make an honest attempt to locate the owner.
How do you put animals to sleep?
We euthanize all animals by lethal injection. Two staff members are involved in the process. One person to hold and comfort the animal, the other to inject the drug. This is the most humane method to put an animal to sleep.
Do you board animals?
We are not a boarding facility. We can direct you to professional boarding facilities in the area.
Do you take credit or ATM cards?
Yes, you may choose to pay by cash, check, credit card or debit for your adoption.
I need to give up my pet, but I don’t want to release it to you. Can you help?
We can offer alternative resources to you. We have a network of rescue groups that may be able to assist you in finding your animal a new home.
What can I do about barking dogs?
The City has an ordinance pertaining to noisy animals. There is a procedure in place to assist you in resolving your complaint. Call Animal Control for assistance at (909) 798-7644.
What can I do about feral or stray cats in my neighborhood?
If you know that these cats do not belong to anyone, you may rent a humane cat trap from the shelter and trap the cats. You may either bring them into the shelter or call animal control for pick up.
Wildlife is coming into my yard, can you help me?
Yes! The shelter offers written material that may help you better understand the wildlife you share your community with. We can assist you in learning how to deter the wild animals from your property, allowing them to continue to survive in the area. You may learn to enjoy and appreciate the wildlife we have.
If I release my animal to you, can you guarantee an adoption?
Unfortunately, we are not in control of what the public is looking to adopt. We certainly hope for the best for all of our animals, but cannot guarantee any particular animal will be adopted.
To provide a safe, healthy and loving environment for lost, stray or unwanted animals.
To provide ongoing care, affection and attention to those animals, until such time they are reunited with their owners, adopted to new homes or euthanized in a humane manner.
To provide public education regarding the importance of proper pet care, sterilization, vaccinations, licensing and laws pertaining to animals and their welfare.
To provide the necessary service required by the community and respond to their needs and concerns.
To provide protection for all creatures domestic or wild and create community awareness regarding their individual responsibility to respect, protect and preserve our animals.
If you wish to become a shelter volunteer you must be 18 years of age or older. You are required to fill out an application, be interviewed by the shelter supervisor, do Live Scan fingerprinting and have a background check. If it is agreed upon that you are to become a shelter volunteer, you become an important part in helping our facility provide the best care possible for our many stray or unwanted animals. You may choose to walk our dogs, bathe our dogs, socialize with our cats, and assist in other ways too. For further information, or to set up an appointment, please call the Redlands Animal Shelter (909) 798-7644.