Contact Us



Location: 35 Cajon Street, Suite 20, Redlands, CA 92373
Mailing Address: P.O. Box 3005, Redlands, CA 92373
Telephone: 909-798-7555 (select option 2)

Office Hours:
     Monday          7:30 AM to 5:30 PM
     Tuesday         7:30 AM to 5:30 PM
     Wednesday  7:30 AM to 5:30 PM
     Thursday      7:30 AM to 5:30 PM
     Friday            7:30 AM to 5:30 PM (closed alternate Fridays)

To view the calendar showing when the City’s offices will be closed, please click below.
2020 City Calendar     


Location: 35 Cajon Street, Suite 15-A, Redlands, CA 92373 
Telephone: 909-798-7551 (select option 3 for the Planning counter)

Planning Counter Hours:
     Monday          7:30 AM to 5:30 PM
     Tuesday         7:30 AM to 5:30 PM
     Wednesday  7:30 AM to 5:30 PM
     Thursday      7:30 AM to 5:30 PM
     Friday            7:30 AM to 5:30 PM (closed alternate Fridays – click here to view the City Calendar

Questions regarding zoning, development standards, or other Planning-related matters (see list at bottom) may be emailed to one of the following staff members.
Click on a name to send an email:
Jocelyn Torres, Assistant Planner 
Ivan Flores, Assistant Planner

How Can We Help You?

The staff Planner on duty at the One Stop Permit Center counter can provide information and respond to a variety of inquiries from developers, City residents, real estate professionals, architects and design professionals, the public and others.

Available information includes all of the following items:

  • Zoning (land uses, development standards, parking, etc.)
  • Opening or relocating a business in Redlands
  • Approving a Zone Clearance Form (for a business license)
  • Building or expanding a business in Redlands
  • Current projects and development activity 
  • Development application forms
  • Application forms and fees
  • Conditional Use Permits
  • Home Occupation Permits
  • Special Event Permits
  • Signs 
  • 2035 General Plan
  • Downtown Specific Plan
  • Specific Plans and Community Plans
  • Subdivisions (Parcel Maps and Tract Maps)
  • Lot Line Adjustments and boundary changes
  • Zone Changes 
  • General Plan Amendments
  • Environmental review documents
  • Redlands Airport (REI) Land Use Compatibility Plan
  • Historic Preservation Program
  • Designating a Historic Property or Landmark
  • Historic Districts in Redlands
  • Mills Act Contracts

Development applications are also filed and received only at the One Stop Permit Center
(appointments for filing Planning applications are available upon request).