Community Survey
The 2022 Community Survey has closed


The 2022 Redlands Community Survey closed for participation on October 19.  

City staff worked with independent consultant Polco to develop the survey. The instrument, known as The National Community Survey™, will allow the City to compare results and benchmark residents’ opinions against other communities across the country, as well as against the 2021 Redlands Community Survey. The survey included questions about quality of life, important characteristics of community, services provided by Redlands and priorities for the future.

During the first weeks of September, the City launched a comprehensive quality of life survey inviting randomly selected residents, representing a cross section of the City’s population, to provide direct input to the local government decision-making process. The open portion of the survey was available online to residents for a two-week period from October 5 to October 19, 2022.

 “We’re very excited to be conducting this survey,” said City Manager Charlie Duggan. “The survey will help our staff and the City Council identify priorities for the community and improve the quality of life in Redlands.”

Redlands Mayor Paul Barich hopes all residents will participate in this survey. “Redlands is a great community and the results of this survey will help us make it even better. I encourage everyone living in the City to take the survey and help us chart our community’s future.”

Results will be presented to the City Council and the public in December 2022. Residents with questions about the survey may contact Ross Wittman by phone at (909) 335-4728 or by email at

About The National Community Survey™ (The NCS™): The NCS was among the first scientific surveys developed to gather resident opinion on a range of community issues, and has been used in more than 350 jurisdictions across 46 states. The NCS is a cost-effective survey of resident opinion and an important benchmarking tool that allows for comparison among communities. Communities using The NCS have reported that the tool improved service delivery, strengthened communications with community stakeholders and helped leaders identify clear priorities for use in strategic planning and budget setting. The NCS is the only resident survey endorsed by the International City/County Management Association and the National League of Cities.

About Polco: ( Polco was developed to quickly deploy and analyze surveys online, providing the agility to gather critical information from community stakeholders throughout the nation. The company has created tools for governments, economic development organizations and nonprofits to measure community livability. Respondents to The NCS are asked to join the City’s Polco panel to see the survey results and continue to engage with the City on future research.