Frequently Asked Questions
Local Needs in Redlands


What contributes to Redlands’ high quality of life?

Here in Redlands, we’re a big town with a small town feel. Our city has something for everyone — parks, local businesses, the A.K. Smiley Public Library, senior and youth programs, excellent public safety services and more. In the last year alone, local businesses have grown, public artwork has been added to downtown and a new skate park has been completed.

As Redlands continues to thrive, we strive to preserve our quality of life and essential city services.

How does Redlands ensure the safety of its residents?

We’re proud that Redlands is one of the few cities in the County with its own Police and Fire Departments, guaranteeing local control and that our police and firefighters are available when needed and not diverted to service other cities.

Redlands Police and Fire Departments work diligently to keep our community safe, with Redlands Police consistently leveraging new technology to investigate and solve crimes, and Redlands Fire responding to 10,700 emergency incidents last year alone.

Per CAL Fire, one third of Redlands is in a “Very High Fire Hazard Area”, making it more important than ever that our firefighters have the equipment they need to protect Redlands.

What other essential city services does the City provide?

The City maintains our streets, sidewalks, storm drains and other local infrastructure, puts on community events, provides library services and makes programs available to seniors and kids. The City of Redlands maintains 275.05 acres of parks, over 42,300 trees, approximately 217 traffic signal heads, 72 signalized intersections, 355 miles of sidewalks, and 298 miles of curb and gutter.

What public safety challenges are facing the City?

Though the City has created a balanced budget every year for the past 12 years, the scope of the City’s needs is greater than the current available resources.

While crime rates have decreased overall, Police Department response times have steadily increased by three minutes over the past four years. Fire Department calls for service have increased by 50% since the last fire station was built and staffed. Ensuring the City has enough police officers, firefighters and paramedics to respond quickly is critical to maintaining fast response times to 9-1-1 emergencies and saving lives.

Due to a lack of resources and increase in calls, the Redlands Fire Department’s average response time is 3 minute and 30 seconds over the nationally recommended response time. Redlands’ fire stations and fire engines are also aging, with Station 264 being housed in a mobile home for the last decade.

Overall, the City’s public safety facilities are too small and outdated to adequately serve the needs of this community. For example, Redlands Police operate out of temporary portable

trailers and a building that is more than 80 years old. The jail is housed in a doublewide trailer at City Yards. The Police Annex also had a rat infestation this year where rats chewed through the cables and the department temporarily lost communication capabilities.

There is currently no room to hire additional police officers and firefighters unless we upgrade, expand and modernize our public safety facilities.

What other needs are facing the City?

The City is responsible for keeping our parks, roads, sidewalks, storm drains and other local infrastructure clean, safe and well-maintained.

Without adequate resources, the City cannot address the $5 million in traffic signal infrastructure updates needed, restroom facility replacements at Sylvan Park and Ford Park, and the 1,008 street corners that are without ADA ramps. The City also has 12 miles of damaged sidewalk and 15 miles of damaged curbs that need repair, as well as 382 pedestrian countdowns that need to be replaced at local intersections.

What specific needs is the City looking to address?

As our community plans for the future, we are taking a close look at the public safety services, local infrastructure, public facilities and city programs that our community relies on.

Specifically, we are looking at the following needs:

  • Providing efficient responses to 9-1-1 emergencies by addressing public safety facilities needs for police, fire and emergency operations and replacing outdated lifesaving and firefighting equipment
  • Addressing homelessness and keeping public areas clean, safe and free of graffiti
  • Increasing the number of police officers in our community and providing police services, including crime prevention and investigations, and reducing gang activity and drug related crimes
  • Repairing and maintaining public buildings, the library, sidewalks, curbs, parks and recreation centers

How can I learn more or provide feedback?

You can take our online survey on this web page. You can also contact Public Information Officer Carl Baker at (909) 798-7687 or with any questions or comments.