Contact Us

Redlands Municipal Utilities & Engineering Department
35 Cajon Street, Suite 15-A
Phone: (909) 798-7698  Fax: (909) 798-7670

Customer Service / Utility Billing - (909) 798-7516


The City of Redlands Customer Service Division for water, sewer, and solid waste services will be closed beginning Wednesday, December 19, 2018, and will re-open on Wednesday, January 2, 2019.

All utility bill payments will continue to be posted during this office closure and are due by the due date listed on your bill. Payments not received by the due date are subject to a late charge. To pay your utility bill, please use one of the following payment methods:

(1) Deposit your payment in the night drop box located between Customer Service, suite 15A, and the Revenue Office, suite 15B.

(2) Mail your payment to PO Box 6903, Redlands CA 92375.

(3) Make an online payment through your bank (please allow ample time for your payment to arrive by the due date).

(4) Make an online payment through Western Union Speedpay, which is the only on-line service that guarantees next day delivery to the City of Redlands. You can access Speedpay by calling 1-866-269-2896 or visit    A $3.95 convenience fee is charged by the vendor. 

Water/Sewer ServiceFor emergency water or sewer service, please contact the Redlands Police Department at 909-798-7681.

Solid Waste Collection Service (trash service) – There will be no solid waste (trash) service on Tuesday, December 25, 2018, and Tuesday, January 1, 2019, due to the holidays. All solid waste collection service will run ONE day behind for both weeks. For example, if your solid waste collection service day is Friday, then collection service will be provided on Saturday.  Any missed collections should be called into 909-798-7529. Messages will be retrieved daily by 10:00 am. Thank you.

Water Facility Tours - (909) 798-7698

Solid Waste (909) 798-7529
Holiday Collection Schedule
Household Hazardous Waste

Development Engineering (909) 798-7585

Capital Projects Engineering (909) 798-7584

Utilities and Engineering Emails:
General Info -
Water Conservation -
One Stop Permit Center -

Other Area Solid Waste Contacts:
These sites are not affiliated with the City of Redlands Solid Waste services.

One Stop Landscape Supply
San Bernardino County Waste System
(San Timoteo Canyon Landfill)
San Bernardino County Household Hazardous Waste Facility

(909) 798-1278
(800) 722-8004

(800) OILY-CAT