Utilities Customer Service

Click here to pay your utility bill without using RedConnect

Introducing RedConnect!

Secure online access to your City of Redlands municipal services account information is here! RedConnect provides up-to-date access to your account information any time of the day or night, seven days a week from the convenience of your home or office.

With RedConnect you can:

View a copy of your bill or print a duplicate copy of your bill.

GO GREEN and eliminate paper waste by signing up to receive e-bill notifications.

Sign up for our free automatic debit payment program . . . 1-2-3 Done!

Review your water usage history, billing history and payment history.

Review your service order history.

Request a payment extension.

Make a payment using Speedpay (convenience fee charged per transaction).

Click here to create your personal RedConnect account today: My RedConnect Account

Click here to view the RedConnect FAQs


The primary purpose of the Customer Service Division is to provide accurate and timely customer billing and collection services for the water, wastewater and solid waste utilities for the City, in addition to billing services for street cleaning and household hazardous waste services provided by other departments within the City.

Additionally, the Customer Service Division works as a cross-functional team providing assistance and support to customers for information regarding automated payment programs, proper disposal of refuse, recycling opportunities, and wise use of water.

Pay online or by phone using your ATM/Debit card (with Pulse®, Star®, and NYCE®, logos,) VISA®, or MASTERCARD®, savings, money market or checking account. Click here for details.

Got questions? We’ve got the answers. Click here for answers to the most Frequently Asked Questions about your City of Redlands Municipal Services.

The City of Redlands Municipal Utilities & Engineering Department is committed to providing you, our customers, with the highest quality services. We do that by offering competitively priced water and wastewater services while maintaining some of the lowest rates in the area.

Click here to view our 2018 Water & Wastewater Rates sheet.

Our mailing address:
City of Redlands
Utilities Customer Service
P.O. Box 3005
Redlands, CA 92373-1505

Our physical address:
City of Redlands
Municipal Utilities & Engineering
Department Office
35 Cajon St. - Suite 15A
Redlands, CA 92373

To find out more, please contact us:

Utility Customer Service Office

Cindy Tryon
Utilities Customer Service Supervisor

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