Water Efficiency Rebate Program

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The City reserves the right to deny applications if any conditions or qualifications are not met. Pre-inspections, post-inspections; and submission or possession of a rebate application does not guarantee a rebate/bill credit. The City reserves the right to change the terms of this program at its discretion at any time. By participating in this program, you waive and release the City from any and all claims and causes of action arising out of the installation or use of rebated item. Any claim based upon defect or failure of performance of rebated item should be pursued with the manufacturer/distributor. The City is not responsible for receipts or paperwork lost in the U.S. mail. The City does not guarantee any participation in this program will result in a lower water utility bill. Customer is responsible for complying with local ordinances, restrictions, rules and regulations prior to beginning work. At any time this program can be subject to change or termination without prior notice. If awarded a rebate, rebate is expected to show as a credit on the customer’s next billing cycle following the date of rebate awarded.

Qualifications and Rules:

1. Participants must be a City of Redlands (City) water customer, and the project site must be located within the City’s service area.
2. Rebate eligibility requires pre-inspection prior to beginning of work and post-inspection after work commences to ensure implementation and use of rebated products. Inspections are provided free of charge to customers. 3. Customer must provide the City with itemized dated purchase receipt(s) for any product included in this program.
4. All applications must be complete and signed for rebate eligibility.
5. Complete applications must include a completed Internal Revenue Service (IRS) Form W-9. If a customer receives more than $600 in rebate credit within a calendar year, the IRS requires a Form 1099 be issued. This line item is subject to change pending IRS requirements.
6. Rebates will not exceed the purchase amount of the product.
7. Rebates will be processed on a first-come, first-served basis until funds for the fiscal year are exhausted.  Eligibility lists for future incentives/rebates will not be maintained. 
8. Additional eligibility requirements listed within the incentive item description must be met to receive rebate for items.
9. After validation of purchase and installation of eligible product, customer will receive a rebate in the form of a credit to their utility bill. Providing customer remains an active customer, the credit will roll over onto the next bill until exhausted.
10. If an account is closed and a balance credit remains, a cash credit will not be given. However, a balance credit can roll over to a new account providing the new account is opened at the closing of the first account and the account holder is the same. 
11. Work must take place within 90 days after pre-inspection clearance. If post-inspection or request for extension is not completed within 90 days, money allocated for the customer’s project will be redirected back into available funds and another rebate.  Upon request, one 30-day extension will be given.