Support Services Bureau


Redlands Police Department
1270 W Park Ave, #C, Redlands CA 92373
Mailing Address: P.O. Box 1025 , Redlands CA 92373
(909)798-7681 * Fax (909)798-7639

Shayna Walker

Shayna Walker, Operations Manager
(909) 798-7611

The Support Services Bureau consists of Communications/Dispatch/911, Records/Reports Department, DA Liaison, Fingerprinting/ID Technician, Fleet Community Service Officer, Building Maintenance, Camera Operators.

The Communications Section is a significant component of the Police Department, providing a vital link between the community and public safety personnel. Communications personnel are often the first contact in a citizen’s emergency situation. Communications personnel interpret the individual’s needs and coordinate the response of appropriate services to meet those needs. These highly trained individuals are responsible for providing assistance to callers on more than twenty-five incoming telephone lines including 911 emergency, alternate emergency and business lines. In addition to answering the multitude of phone lines, communications personnel are tasked with dispatching calls via radio and a Computer Aided Dispatch (CAD) system. They also monitor over a dozen different radio channels. These radio channels include all of the frequencies utilized by the various units of the department, local government and other allied agencies. Dispatchers use a unified channel to link a Redlands Police Department officer with officers from other area agencies. This radio link capability is especially useful during vehicle pursuits into other jurisdictions and when responding to mutual requests for assistance.

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