Management Services & Finance

The Management Services & Finance Department is comprised of the divisions of Finance Administration, Revenue, Utility Billing Customer Service, Geographic Information Systems (GIS) and Innovation & Technology.

The Finance Administration Division develops plans and finalizes annual regulatory financial documents, such as the annual audit, the City’s Budget and other similar reporting requirements. The division also processes all accounts payable, accounts receivable, payroll and other related activities.

The Utility Billing Customer Service Division is responsible for providing quality customer service to all City residents and utility customers, whether by phone or over-the-counter.  The division performs billing for approximately 21,941 utility customers for water, wastewater, solid waste, street cleaning services and household hazardous waste services.

The Revenue Division has responsibility for collection of all fees, taxes and penalties owed to the City.  It also issues business licenses, yard sale permits, dog licenses and other permits to the public.  The elected City Treasurer oversees the investment responsibilities of this division.

The role of the Division of Innovation and Technology is provide information and communication technologies that support City business activities. The City of Redlands Geographic Information Systems (GIS) provides internal support to City departments and also publishes interactive spatial data maps and apps for the public so they may explore the Redlands area.​

California Public Records Act – Senate Bill 272

Senate Bill 272 requires each local agency, except a local educational agency, to create a catalog of enterprise systems, to make the catalog publicly available upon request in the office of the person or officer designated by the agency’s legislative body, and to post the catalog on the local agency’s Internet Web site.

You can find Redlands Catalog of Enterprise Systems here.

City Budget

The current budget, as well as budgets going back to fiscal year 2006-2007, is available online.

You can view the city budgets here.

Comprehensive Annual Financial Report

It is the policy of the City of Redlands to annually publish a complete set of financial statements presented in conformity with the generally accepted accounting principles (GAAP) and audited in accordance with generally accepted auditing standards by a firm of certified public accounts.

You can view the Comprehensive Annual Financial Reports here.

Information Technology Master Plan

The following documents outline the comprehensive IT Master Plan for the Department of Innovation and Technology.

IT Master Plan

IT Master Plan - Capital Plan

Redlands IT Master Plan Appendix - IT Initiatives 2013