Holiday Closure Information

**HOLIDAY CLOSURE**


Most Redlands City Hall administrative offices will be closed beginning Wednesday, Dec. 19, reopening Wednesday, Jan. 2. Essential City services, including public safety, Code Enforcement, water distribution and solid waste collection, as well as the A.K. Smiley Public Library will be in full operation. The Acting City Manager, department directors, City Attorney, Public Information Officer and other executive staff will continue to monitor operations, provide appropriate staff direction and respond to emails and messages as necessary.

City Hall will be closed beginning Wednesday, December 19, 2018, and will re-open on Wednesday, January 2, 2019. The Redlands Community Center, Redlands Community Senior Center, Joslyn Senior Center and Senior Transportation program will also be closed during that time.

The City of Redlands Customer Service Division for water, sewer, and solid waste services will also be closed beginning Wednesday, December 19, 2018, and will re-open on Wednesday, January 2, 2019.

All utility bill payments will continue to be posted during this office closure and are due by the due date listed on your bill. Payments not received by the due date are subject to a late charge. To pay your utility bill, please use one of the following payment methods:

(1) Deposit your payment in the night drop box located between Customer Service, suite 15A, and the Revenue Office, suite 15B.

(2) Mail your payment to PO Box 6903, Redlands CA 92375.

(3) Make an online payment through your bank (please allow ample time for your payment to arrive by the due date).

(4) Make an online payment through Western Union Speedpay, which is the only on-line service that guarantees next day delivery to the City of Redlands. You can access Speedpay by calling 1-866-269-2896 or visit www.redlandscustomerservice.org.  A $3.95 convenience fee is charged by the vendor. 

Water/Sewer ServiceFor emergency water or sewer service, please contact the Redlands Police Department at 909-798-7681.

Solid Waste Collection Service (trash service) – There will be no solid waste (trash) service on Tuesday, December 25, 2018, and Tuesday, January 1, 2019, due to the holidays. All solid waste collection service will run ONE day later for both weeks. For example, if your solid waste collection service day is Friday, then collection service will be provided on Saturday.  Any missed collections should be called into 909-798-7529. Messages will be retrieved daily by 10:00 am. Thank you.

Building Inspections will be available on Dec. 19, 20, 21, 26 and 27. To schedule an inspection, please call (909) 798-7536 the day before the inspection is needed and leave your inspection request. Leave a message with your name, address, permit number, type of inspection needed along with a phone number where you can be reached.

Public Works Inspections
for encroachment permits issued by the Municipal Utilities and Engineering Department will be available on Dec. 19, 20, 21, 26, 27 and 28.  To schedule an inspection, please call (909) 798-7597, Ext. 2, the day before the inspection is needed and leave your inspection request. Leave a message with your name, address or location, permit number, type of inspection needed along with a phone number where you can be reached.