Water transmission main leak FAQ

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HIGHLAND AVENUE WATER COMPLEX (HAWC) LEAK FAQ

  • What happened at the Highland Avenue Water Complex?

    • A major water leak occurred in a 16-inch water transmission main at the facility.
  • What impact does this have on the City of Redlands water system?
    • This transmission line provides water to about 6,200 customer accounts which includes approximately 23,000 residents in the City.
  • What impact does this have on the City of Redlands water customers?
    • City water customers may experience lower water pressure as a result of the leak. However, currently there are no reports of a significant amount of pressure loss.
  • Where are these customers/residents located?
  • Is there any issue with City’s water quality?
    • City’s Water quality is not affected. However, if water pressure drops below a critical level, boil water notices will be issued to affected customers.
  • How long until the leak is repaired?
    • A contractor will be onsite today and will work continuously until the leak is repaired. City staff anticipates the leak being repaired by the end of the week if not sooner.

UPATED AT 10:40 a.m. TUESDAY, JULY 14