City Hall, facilities to close for holiday season


Most Redlands City Hall administrative offices will be closed beginning Monday, Dec. 21, reopening Monday, Jan. 4. Essential City services, including public safety, Code Enforcement, water distribution and solid waste collection will be in full operation. The City Manager, Assistant City Manager, department directors, City Attorney, Public Information Officer and other executive staff will continue to monitor operations, provide appropriate staff direction and respond to emails and messages as necessary.

City offices, including City Hall, will close at the end of business Friday, Dec. 18, and reopen Monday, Jan. 4. The Redlands Community Center, Redlands Community Senior Center, Joslyn Senior Center and Senior Transportation program will also be closed during that time. Most City offices and facilities continue to have restricted access to the public due to public health restrictions related to the COVID-19 pandemic.

In addition to its current Sunday closures, the A.K. Smiley Public Library will be closed Dec. 24-26. The library will close two hours early, at 3 p.m. on Dec. 31 and will be closed all day on Jan. 1 and 2.

The Redlands Animal Shelter and Hillside Memorial Park cemetery will remain available by appointment only. The Redlands Airport, City parks and water treatment facilities will remain open and in operation.

The Fire Department’s Community Risk Reduction Division will be available for emergency inspections Dec. 21-24 and Dec. 28-30. Please call Fire Marshal Chris Jensen at (909) 714-2030 to arrange for an inspection.

For after-hours emergency water and/or sewer service, please contact the Redlands Police Department at (909) 798-7681. To report missed solid waste collection service or for a solid waste related question, please call (909) 798-7529.  Messages will be retrieved daily by 10 a.m.

For any matters pertaining to airfield lighting, signage, or conditions or issues with the airport vehicle gates, please contact the Facilities and Community Services Department at (909) 798-7655 or (909) 798-7573.

There will be no solid waste (trash) service on Friday, Dec. 25, 2020, or Friday, Jan. 1, 2021, due to the holidays.

All solid waste collection service will run one day behind for both weeks. For example, if solid waste collection service is normally on Friday, then collection service will be provided on Saturday.  Any missed collections should be called into (909) 798-7529. Messages will be retrieved daily by 10 a.m.

Utility bills can be paid using one of the following payment methods:

  • Deposit payments in the night drop box located between Customer Service, suite 15A and the Revenue Office, suite 15B;
  • Mail payments to PO Box 6903, Redlands CA 92375;
  • Make an online payment through your bank (please allow adequate time for payment to arrive by the due date); or
  • Make payment through Speedpay, which is the only on-line service that guarantees next day delivery to the City of Redlands.  Customers can access Speedpay by calling (866) 269-2896 or log on to

Building inspections will be available on Dec. 21-23 and 28-31. To schedule an inspection, please call (909) 798-7536, ext. 1, or visit prior to 4 p.m. the day before the inspection is needed and leave an inspection request. Leave a message with your name, address, permit number, type of inspection needed along with a phone number where you can be reached.

Public works inspections for encroachment permits issued by the Municipal Utilities and Engineering Department will be available weekdays with the exception of Dec. 24 and 25 and Jan 1.  To schedule an inspection, please call (909) 798-7597, Ext. 2, the day before the inspection is needed and leave your inspection request. Leave a message with your name, address or location, permit number, type of inspection needed along with a phone number where you can be reached.

All City facilities and operations other than Police, Fire and emergency utility services will be closed Dec. 24 and 25 and Jan. 1.