Departments

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Custody Specialists
Field Training Program
Frequently Asked Questions
Community Service Officers
Parking Control Officers
Volunteers

 

                         PATROL SERVICES BUREAU
                                           1270 W. Park Ave, #C Redlands, CA 92373
                                              (909) 798-7681 • Fax (909) 798-7639

 
                                                          
           Chris Catren, Operations Commander                          Lt. Mike Reiss, Bureau Supervisor    
                          (909) 798-7613                                                   (909) 798-7619

 


The Patrol Services Bureau is comprised of Patrol, Custody, and the Field Training and Evaluation Program. The Patrol Services Bureau is commanded by a lieutenant, who supervises the six patrol teams. Each patrol team is comprised of a sergeant, who serves as the shift Watch Commander, a corporal, who serves as the Field Supervisor, and five officers. Each team has officers trained in specialty areas such as; Crime Scene Technician, Field Training Officer, and Rangemaster.

The uniformed patrol officer is one of the most visible members of the Redlands Police Department. Patrol officers provide twenty four hour a day service to the community, responding to a variety of emergency and non-emergency calls for service, conducting targeted patrols, and enforcing traffic laws.

Patrol officers work a 12 1/2 hour day, three days per week, plus one 10 hour day each month. Officers are deployed using a data driven strategy that seeks to put officers in areas experiencing elevated levels of crime and disorder. In addition to handling calls for service, officers are given opportunities to make contact with business owners and the community on a more personal level. This serves to keep the officer in touch with the needs and expectations of the citizens and provides a climate for problem identification and resolution.

 

CUSTODY
Business (909) 798-7651

The Department operates a temporary lockup facility and contracts custody services to a private vendor. This contract provides a civilian custody officer to assist with the booking and transport of prisoners at a significantly lower cost compared to the provision of these services by patrol officers. The use of private custody officers also helps to ensure that our patrol resources remain in the City providing service to the community rather than transporting prisoners to jail facilities throughout the county. 

The Custody Specialists who work at the Redlands Police Department are trained in Federal and State laws and department policies dealing with jail facilities and prisoner security. They also receive training in First Aid, C.P.R. and other areas critical to their assignment. The Custody Specialists take great pride in their work and have proven themselves to be an extremely valuable asset to the department.

 

FIELD TRAINING AND EVALUATION PROGRAM

The Redlands Police Department has a comprehensive 24 week Field Training and Evaluation Program. Trainee officers receive 22 weeks of structured training under the constant supervision of a certified Field Training Officer, then participate in a two week "ghost" phase, where they receive their final evaluations and are certified to work alone. The Field Training and Evaluation Program consists of, but is not limited to; department orientation, officer safety, use of force, report writing, "high risk" traffic stops, accident investigation, traffic enforcement and community oriented policing. Each new police officer, whether a recent graduate of the police academy or a lateral transfer, must successfully complete the field training program.

The Field Training and Evaluation Program is coordinated by a sergeant who oversees the 14 police officers who are certified as Field Training Officers (F.T.O.). The officers chosen to fill this role have been selected because they have displayed a mastery of police practices and a desire to teach. They receive specialized training in the area of adult learning and use that information to ensure that new officers have all the tools they need to succeed as solo police officers.

 

FREQUENTLY ASKED QUESTIONS

 

When should I call 911?

The emergency 911 system should be used to report emergency situations that are in progress or just occurred, such as traffic collisions, fires, medical problems and crimes. To report incidents that are not life threatening or do not require the immediate response of emergency personnel, calls should be made to the business line at (909) 798-7681.

Why should I report minor thefts, vandalism or losses my insurance company won't cover?

Whenever you are the victim of a crime you should report it so that the activity can be tracked and potential crime trends noted. By doing this you may alert the department to a problem we were not aware of and save other members of the community similar losses. If you choose to report an incident with no suspect information, the Department’s online reporting system allows you to do so at your convenience without leaving your home or work. For more information, click here: here

I wish to report a minor incident, but don't want to trouble an officer with responding to my home or business. What can I do?

You can stop at the main police building to file a report. In many instances the required information can be gathered over the telephone to complete any needed report, which is a time saver for all involved. You may also file an online report here.

Can I report my peace being disturbed even though it is not after 10 p.m.?

Yes. While the common rule of thumb suggests that you can only report loud noises, music and similar disturbances if they occur after 10 p.m., these incidents can and should be reported at any time of the day or night when your personal peace is disturbed by the activity.

I'm going to be away from my home or business for a period of time, can I arrange for extra patrol?

Yes. To make a request for extra patrol of your home or business call the business line at (909) 798-7681 and ask for a Vacation House Check. The dispatcher will obtain the needed information and forward the request to the patrol officers working the area and also to the Civilian Volunteer Patrol for periodic checks of the property. You may also file your request online at your convenience (recommended)  here.

Click here to see the complete list of Police Department Information, Divisions, and Services

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Upcoming

Yesterday

  1. Pajama Story Time
    • Start time: 07:00pm
    • End date: Tuesday, April 22nd
    • End time: 07:30pm
    • Join us in the story corner of the Young Readers' Room for Pajama Story Time each Tuesday evening. We will have great stories read aloud to the kids.

    • View this event in Google Calendar

Today

  1. Preschool Story Time
    • Start time: 10:15am
    • End date: Wednesday, April 23rd
    • End time: 10:45am
    • Come join in the fun of stories and songs and meet new friends! Join us in the Assembly Room each Wednesday morning at 10:15 a.m.

    • View this event in Google Calendar
  2. Post 261 Explorer Meeting
    • Start time: 06:30pm
    • End date: Wednesday, April 23rd
    • End time: 08:30pm
    • Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.

      Fire Administrative Office
      35 Cajon Street #12
      Redlands, CA 92373

    • View this event in Google Calendar

Tomorrow

  1. Tiny Tot Story Time
    • Start time: 10:15am
    • End date: Thursday, April 24th
    • End time: 10:30am
    • Join us in the Assembly Room with your toddler. Open to ages 2 & 3, we sing and share fabulous stories. Meet new friends afterwards out in the park as most of the families stay to play!

    • View this event in Google Calendar
  2. Tiny Tot Story Time
    • Start time: 10:40am
    • End date: Thursday, April 24th
    • End time: 10:55am
    • Join us in the Assembly Room each Thursday morning for great songs, and stories!

    • View this event in Google Calendar
  3. Market Night
    • Start time: 06:00pm
    • End date: Thursday, April 24th
    • End time: 09:00pm
    • Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.

    • View this event in Google Calendar

Friday, April 25th

  1. City Hall Closed
    • Extended service hours are offered in order for the public to conduct City business before and after traditional business hours. City staff is available 9 hours a day to serve you. City Hall offices are closed every other Friday.

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  2. Movies in the Park - "Planes"
    • Start time: 06:00pm
    • End date: Friday, April 25th
    • End time: 09:00pm
    • The City of Redlands Development Services Department and the Recreation Division of the Quality of Life Department will continue the popular Movies in the Park series with Disney’s “Planes” and Sony Picture Animation’s “Cloudy with a Chance of Meatballs 2” on Friday, April 25, and Friday, May 30, at Ed Hales Park in historic Downtown Redlands, on the corner of 5th and State streets.
      Each event will begin at 6 p.m. and will include children’s craft projects and entertainment from the 6th Street School of Music, Frugal Frigate Children’s Bookstore, Seed and Kissui. The movies will begin at dusk. These events are free to the public. Feel free to bring your own blanket and chair and enjoy family entertainment with your friends and neighbors in historic downtown Redlands.
      For more information, please call the Redlands Community Center at (909) 798-7572 or visit us on the web at www.cityofredlands.org.

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Saturday, April 26th

  1. Saturday Morning Certified Farmers Market
    • Start time: 08:00am
    • End date: Saturday, April 26th
    • End time: 11:00am
    • The City’s successful Saturday Morning Certified Farmers Market brings fresh local produce to historic downtown Redlands every Saturday.

      The Saturday Morning Certified Farmers’ Market began June 6, 2009, bringing local growers to the City parking lot south of Redlands Boulevard between Fifth and Sixth streets near Ed Hales Park. The market operates from 8 to 11 a.m. every Saturday, excluding holiday weekends.

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  2. Sixth Annual Community Day of Service
    • Start time: 08:00am
    • End date: Saturday, April 26th
    • End time: 12:00pm
    • More than 1,000 volunteers are expected to turn out April 26 for the Sixth Annual Day of Service, sponsored by the City of Redlands, the Redlands Service Club Council and Mormon Helping Hands, but there’s still need for more volunteers. This year volunteers will be working on community projects in four separate areas and, for the first time, expanding to the City of Highland.
      Volunteers will spread out weeding, planting, mulching, painting and repairing at Heritage Park on Orange Avenue, between Nevada and Iowa streets, the site of last year’s massive volunteer effort; Israel Beal Park, on River View Drive, south of the Santa Ana River Wash and west of Orange Street; the east end of Redlands Boulevard, along the median and the roadside; and Highland Community Park in Highland.
      The Volunteer Day of Service has become an annual event, after the stunning success of past years. Planning takes nearly a year with the City and the Redlands Service Club Council in partnership with Mormon Helping Hands.
      Along the two-mile stretch of Redlands Boulevard, volunteers will clean up and replace plants in the median, plant trees, mulch the median and shoulders and pick up trash. The City prepared for the project more than a week ago, contracting to trim all the trees along the stretch of road.
      At Israel Beal Park volunteers will remove weeds and tree stumps and replant areas of the park.
      At Heritage Park, volunteers have already begun working on irrigation in preparation for Saturday’s efforts, which will add concrete borders and decomposed granite in picnic areas and lay 20,000 square feet of sod.
      At Highland Community Park volunteers will replace the baseball infield, repair and repaint backstops and repair trash receptacles.
      The Redlands Service Club Council was formed in 2008 to offer assistance to the City through cooperative work projects and capital improvements. Working with the City’s Quality of Life Department, the Service Club Council made renovation of Sylvan Park its first major project for 2009. Since then the Service Club Council and Mormon Helping Hands have taken on increasingly ambitious projects at Prospect Park, the Redlands Bowl, landscaping the Redlands Boulevard median, and last year, creating an entire park in a day at Heritage Park.
      Individuals, families, community groups, businesses and other organizations are encouraged to participate in the workday. For information or to sign up, visit www.redlandsservice.org or contact City of Redlands Volunteer Services Coordinator Elizabeth Marin at (909) 798-7540.

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  3. Household Hazardous Waste collection
    • Start time: 09:30am
    • End date: Saturday, April 26th
    • End time: 12:30pm
    • During operating hours, residents can dispose of household materials including, outdated prescription medication (with the exception of controlled substances), outdated pet prescription medication, paint products, chemical cleaners, pesticides, fertilizers, hobby/pool supplies, automotive oil, filters, brake fluid, transmission fluid, anti-freeze, gasoline, and propane tanks.

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  4. Prescription Drug Take-Back Day
    • Start time: 10:00am
    • End date: Saturday, April 26th
    • End time: 02:00pm
    • On April 26 from 10 a.m. to 2 p.m. the Redlands Police Department and the Drug Enforcement Administration (DEA) will give the public its eighth opportunity in three years to prevent pill abuse and theft by ridding their homes of potentially dangerous expired, unused, and unwanted prescription drugs. Bring your pills for disposal to the Redlands Police Annex, 30 Cajon St. (The DEA cannot accept liquids or needles or sharps, only pills or patches.) The service is free and anonymous, no questions asked.
      Last October, Americans turned in 324 tons (over 647,000 pounds) of prescription drugs at over 4,114 sites operated by the DEA and its thousands of state and local law enforcement partners. When those results are combined with what was collected in its seven previous Take Back events, DEA and its partners have taken in over 3.4 million pounds—more than 1,700 tons—of pills.
      This initiative addresses a vital public safety and public health issue. Medicines that languish in home cabinets are highly susceptible to diversion, misuse, and abuse. Rates of prescription drug abuse in the U.S. are alarmingly high, as are the number of accidental poisonings and overdoses due to these drugs. Studies show that a majority of abused prescription drugs are obtained from family and friends, including from the home medicine cabinet. In addition, Americans are now advised that their usual methods for disposing of unused medicines—flushing them down the toilet or throwing them in the trash—both pose potential safety and health hazards.
      DEA is in the process of approving new regulations that implement the Safe and Responsible Drug Disposal Act of 2010, which amends the Controlled Substances Act to allow an “ultimate user” (that is, a patient or their family member or pet owner) of controlled substance medications to dispose of them by delivering them to entities authorized by the Attorney General to accept them. The Act also allows the Attorney General to authorize long term care facilities to dispose of their residents’ controlled substances in certain instances.

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  5. Spanish Story Time
    • Start time: 10:15am
    • End date: Saturday, April 26th
    • End time: 10:45am
    • Join us in the story corner of the Young Readers' Room and enjoy stories and songs in Spanish!

    • View this event in Google Calendar
  6. No subject
    • Start time: 10:30am
    • End date: Saturday, April 26th
    • End time: 11:30am
    • Free Saturday Craft Day with Miss Didi and her helpers. "April Showers Bring May Flowers" is the theme this month. Please call the YRR at (909) 798-7674 for more information and to sign up. All ages are welcome to attend!

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Monday, April 28th

  1. Environmental Review Committee
  2. Chinese Story Time
    • Start time: 05:45pm
    • End date: Monday, April 28th
    • End time: 06:15pm
    • Join us in the Story corner of the Young Readers' Room for Chinese/Mandarin songs and stories.

    • View this event in Google Calendar

Tuesday, April 29th

  1. Pajama Story Time
    • Start time: 07:00pm
    • End date: Tuesday, April 29th
    • End time: 07:30pm
    • Join us in the story corner of the Young Readers' Room for Pajama Story Time each Tuesday evening. We will have great stories read aloud to the kids.

    • View this event in Google Calendar

Wednesday, April 30th

  1. Preschool Story Time
    • Start time: 10:15am
    • End date: Wednesday, April 30th
    • End time: 10:45am
    • Come join in the fun of stories and songs and meet new friends! Join us in the Assembly Room each Wednesday morning at 10:15 a.m.

    • View this event in Google Calendar
  2. Post 261 Explorer Meeting
    • Start time: 06:30pm
    • End date: Wednesday, April 30th
    • End time: 08:30pm
    • Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.

      Fire Administrative Office
      35 Cajon Street #12
      Redlands, CA 92373

    • View this event in Google Calendar

Thursday, May 1st

  1. Tiny Tot Story Time
    • Start time: 10:15am
    • End date: Thursday, May 1st
    • End time: 10:30am
    • Join us in the Assembly Room with your toddler. Open to ages 2 & 3, we sing and share fabulous stories. Meet new friends afterwards out in the park as most of the families stay to play!

    • View this event in Google Calendar
  2. Tiny Tot Story Time
    • Start time: 10:40am
    • End date: Thursday, May 1st
    • End time: 10:55am
    • Join us in the Assembly Room each Thursday morning for great songs, and stories!

    • View this event in Google Calendar
  3. Historic and Scenic Preservation Commission
  4. Market Night
    • Start time: 06:00pm
    • End date: Thursday, May 1st
    • End time: 09:00pm
    • Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.

    • View this event in Google Calendar

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