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Animal Control

 

 

 

 

 

 

 

 

 

 

Redlands Animal Control

Bill Miller - Shelter Supervisor

504 N. Kansas Street, Redlands CA 92373
(909) 798-7644     Fax (909) 335-4773

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Photo of Redlands Animal ControlThe Redlands Police Department’s Animal Control Unit provides animal control services to Redlands residents six days a week. Officers patrol the streets and respond to calls for service to assist with animal related problems. The Redlands Animal Shelter is open to the public five days a week. The public may view animals housed at the facility. Potential adopters may request to handle animals they are interested in adopting. The shelter also provides a variety of educational programs within the community. The mission of this unit is to provide the City with quality service while meeting the needs of the public and maintaining a healthful and happy environment for the many stray and homeless animals we acquire.

 

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Operations
The front office:
The shelter is open to the public Tuesday through Friday from 10 a.m. to 5 p.m. and on Saturday from 10 a.m. to 4 p.m. The shelter is closed Sundays and Mondays. The front office does not close for lunch. The shelter is closed for all City holidays. Telephones are answered beginning at 10:00 a.m. Tuesday through Friday and 10:00 a.m. on Saturdays until closing time each day. If you have an emergency after office hours you may call the Redlands Police Department at 798-7681.

The front office is a busy area within our shelter, receiving more than 15,000 miscellaneous telephone calls in a year. The front office clerk is also responsible for dispatching field traffic to the officers, processing adoptions, relinquished animals, owner reclaims, computer entry, filing reports, and other related duties.

The kennels:
The public is welcome to tour our kennel and cattery areas to view our many animals. Whether you are looking for your lost animal or for an animal to adopt, we are more than happy to assist you in any way that we can. If your lost animal is not found in our shelter, we encourage you to fill out a lost animal report. We may be able to locate the animal for you and reunite you with your pet.

If you are looking to adopt, shelter staff or a volunteer will assist you in handling the animal you are interested in. Dogs may be taken by leash out to the front where our adoption viewing pens are located. There you will be able to socialize with the dog before making your decision to adopt. Cats may be handled inside the cattery, with doors closed of course, to enjoy the cat snuggled up in your arms.

Maintaining our kennels and cattery is a continuous process. The kennel attendant arrives at 7 a.m. each day to begin the process of cleaning and disinfecting all of the runs and cages. Then all animals are fed before the doors open for public view. The kennel runs and cat cages are cleaned throughout the entire day to keep our animals healthy and living in a suitable and clean environment.

Our animals are cared for in this manner seven days a week including holidays. A day does not go by without attention given to our animal population. Nor does a day go by that some animal is not brought into the shelter and the population changes somewhat daily. Animals are reunited with owners, adopted into new homes or sadly but humanely put to sleep.

Field Service: Animal Control Officers respond to a variety of calls for service. Officers enforce municipal codes as well as State and Federal laws pertaining to animals. Officers handle a variety of both domestic and wild animals. They patrol the city streets and pick up or impound dogs running at large, dead animals, injured animals, and aggressive animals, handle reports of animal cruelty or neglect, animal welfare concerns, animals in distress, noisy animals and animal bites. Officers issue citations for violations, write crime reports, handle investigations and write other miscellaneous reports.

 

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Adoptions
You may choose to adopt from a large population of animals from our shelter. All animals adopted that are two (2) months of age or older are sent out to a veterinary hospital to be surgically altered prior to the new owner taking possession of the new pet. The new pet owner then goes directly to the animal hospital to collect their animal and no additional fees are owed unless they make prior arrangements for additional services. The City of Redlands pays any cost above the deposit paid by the adoptee to cover the total cost of the surgery. You may choose to pay by cash or check for your adoption.

View Animals
Adoption fees for dogs:
All dogs regardless of age adopt out at the following rate:

Adoption $12
Vaccination $23
Spay/Neuter deposit $51
  $86

Adoption fees for cats:
All cats regardless of age adopt out at the following rate:

Adoption $7
Vaccination $15
Spay/Neuter deposit $28
  $50

 

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Reclaims
If your pet should happen to be impounded at the shelter, there will be fees incurred to reclaim your animal. These fees cover the cost of the impoundment, board, vaccination and care of the animal while housed at the shelter. You possibly may also be issued a citation for allowing your dog to run freely off your property or for lack of a rabies vaccination or license.

Dogs:

Apprehension $20 Altered $35 Unaltered
Board $10 (per day)
Vaccination $23

Dogs are given a vaccination upon impoundment to protect them due to the exposure to other dogs already housed at the shelter and from exposure from running loose on the street.

*If a citation is issued for any violation, a court date is set for your appearance. Additional fees could be imposed by the court.

Cats:

Apprehension. $10
Board $10 (per day)
Vaccination $15 (3-way)

Cats are given a vaccination upon impoundment to protect them due to exposure to other cats already housed at the shelter.

Livestock:

Large animal $40 plus daily board & hauling fee at private facility.
Medium animal $30 plus daily board & hauling fee at private facility.
Small animal $20 plus daily board & hauling fee at private facility.

 

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Owner Release
If you are a resident of the City of Redlands and need to give up your animal either for adoption or to be humanely put to sleep, you may bring the animal into the shelter or request that the animal be picked up from your home. Requests for euthanasia will be done on the same day the animal is turned in. Those animals suitable for adoption are made immediately available for adoption, signature requested, but a guarantee is not given in finding the pet a new home. The time period which an animal is maintained at the shelter is undeterminable. Many factors are taken into consideration before the animal is chosen to be humanely euthanized. Our shelter has a successful adoption rate but guarantees simply cannot be made.

Canine:
$30 brought into the shelter by the owner.
$35 picked up from the home by Animal Control.

*You will be asked to fill out a pet profile on your animal. This information will assist shelter staff in finding your dog a suitable new home.

Feline:
$20 brought into the shelter by the owner.
$35 picked up from home by Animal Control.

 

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It's the Law
R.M.C. 6.04.020 License required.
It is unlawful for any person, firm or corporation to own, harbor, possess or have custody of any dog within the City without securing a license for the dog.

R.M.C. 6.04.140 Vaccination required.
It is unlawful for any person to own, have an interest in, harbor, feed or have the care, custody or possession of a dog, whether the dog is confined or not, unless the dog has been currently vaccinated with a State approved rabies vaccine.

R.M.C. 6.04 170 Running at large unlawful.
Any person owning or having charge, custody, control or possession of any dog shall not permit such animal to run at large, or to run loose or unrestrained in, along or upon any public street, sidewalk or place.

R.M.C. 6.04.190 Quarantine for dog bite.
Whenever it is shown that any dog has bitten any person, the owner or person having custody or possession of the dog shall, upon order of the Chief of Police, quarantine the dog and keep it tied up or confined on the owner’s property for a period of 10 days.

R.M.C. 6.24.120 Noisy animals prohibited.
No person shall own or keep any animal within the City which, by frequent barking, howling, yelping, whining or the making of other noise, disturbs the peace of the neighborhood or causes excessive discomfort to any reasonable person of normal sensitivity residing in the area.

R.M.C. 18.40.040 G Accessory uses.
The keeping of not more than three adult dogs and three adult cats, and their litters up to the age of ten weeks.

 

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Licensing
If you reside inside the City limits and own a dog, you must secure a City dog license for your pet. Your dog is required by law to be licensed by four (4) months of age. You must obtain a State approved rabies vaccination for your dog that must be administered by a licensed veterinarian. The vet will provide you with a rabies certificate. This certificate must be presented to the City Treasurer’s office as proof of vaccination when you purchase your dog’s license. The City Treasurer’s Office is located at 35 Cajon St., Suite 15B, and can be reached by calling 798-7544. This first vaccination will be good for a 12-month period. The license will also be good for one year. When the dog is re-vaccinated, the vaccine will protect your pet for a three-year period but a City license must be purchased yearly. The license fee for a one year period is $23 for unaltered and $11.50 for altered

Your rabies vaccination protects your pet against the deadly rabies virus. The State of California is still considered a rabies state. The City of Redlands has had ten (10) bats test positive in a three-year period. This is reason enough to abide by vaccination laws. Your City license assists in providing proof of vaccination and is a great way for shelter staff to identify your animal should your dog be impounded. Shelter staff will be able to trace the license number directly to you and will be able to notify you immediately that your dog has been picked up. You then can be reunited with your animal quickly.

 

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Frequently Asked Questions

Where are you located?

The shelter is located at 504 N. Kansas Street (corner of Park and Kansas). This is between Tennessee and Alabama south of Redlands Boulevard.

What are your hours?

The shelter hours are Tuesday through Friday from 10 a.m. to 5 p.m., Saturday from 10 a.m. to 4 p.m. and closed on Sundays and Mondays. Telephones are answered Tuesday through Friday from 10:00 a.m. to 5:00 p.m. and Saturday from 10 a.m. to 4 p.m. If you have an emergency after hours, you may call the Redlands Police Department at 798-7681.

When is an Animal Control Officer available?

Animal Control Officers are available to respond to calls from 8 a.m. to 5 p.m. Tuesday through Saturday. You may reach them by calling the shelter or the Redlands Police Department at 798-7681 if the shelter is closed.

I've lost my pet, can you help me?

Pet owners are encouraged to come into the shelter to identify their lost animals. Many animal descriptions are in the eye of the beholder. The animal you describe may not be as we see the animal. Opinions differ in describing animals. Only you can positively identify your pet if it is not wearing identification, and remember tags can come loose and fall off. We also have a lost/found book that you should place your information in. This may help us reunite you and your pet.

Are you a no kill shelter?

No. We accept all animals into this facility. This means we receive sick, terminally ill, injured and aggressive animals and those with behavioral problems. Many of these animals are not suitable for adoption so they are humanely put to sleep.

Can I have my animal spayed or neutered at your shelter?

We do not have a surgical ward at the shelter so we cannot offer surgeries. We do have a spay and neuter program in which all dogs and cats two months or older at time of adoption are sent out to area veterinarians to be spayed or neutered.

Can you vaccinate my dog or cat?

We do not offer vaccinations to the public. You may obtain your pet’s vaccinations from any vet. We do vaccinate all animals impounded at the shelter for their protection.

I have found an animal but I don't want to turn it over to you, what should I do?

You are required to notify the animal shelter so that staff can place the description and other information about the animal in the lost/found book. You are also required to place an ad in the newspaper, which they will run for free, advertising the found animal. You must make an honest attempt to locate the owner.

How do you put animals to sleep?

We euthanize all animals by lethal injection. Two staff members are involved in the process. One person to hold and comfort the animal, the other to inject the drug. This is the most humane method to put an animal to sleep.

Do you board animals?

We are not a boarding facility. We can direct you to professional boarding facilities in the area.

Do you take credit or ATM cards?
The shelter is not set up to accept these types of transactions. We do accept cash or checks.

I need to give up my pet but I don't want to release it to you, can you help?
We can offer alternative resources to you. We have a network of rescue groups that may be able to assist you in finding your animal a new home.

What can I do about barking dogs?

The City has an ordinance pertaining to noisy animals. There is a procedure in place to assist you in resolving your complaint. Call animal control for assistance.

What can I do about feral or stray cats in my neighborhood?

If you know that these cats do not belong to anyone, you may rent a humane cat trap from the shelter and trap the cats. You may either bring them into the shelter or call animal control for pick up.

Wildlife is coming into my yard, can you help me?

Yes! The shelter offers written material that may help you better understand the wildlife you share your community with. We can assist you in learning how to deter the wild animals from your property, allowing them to continue to survive in the area. You may learn to enjoy and appreciate the wildlife we have.

If I release my animal to you, can you guarantee an adoption?
Unfortunately we are not in control of what the public is looking to adopt. We certainly hope for the best for all of our animals, but cannot guarantee any particular animal will be adopted.

*If you have any animal related questions, please do not hesitate to call our shelter. We will attempt to assist you in answering your questions or giving you other resources that may help.

 

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Mission Statement

To provide a safe, healthy and loving environment for lost, stray or unwanted animals.

To provide ongoing care, affection and attention to those animals, until such time they are reunited with their owners, adopted to new homes or euthanized in a humane manner.

To provide public education regarding the importance of proper pet care, sterilization, vaccinations, licensing and laws pertaining to animals and their welfare.

To provide the necessary service required by the community and respond to their needs and concerns.
To provide protection for all creatures domestic or wild and create community awareness regarding their individual responsibility to respect, protect and preserve our animals.

Volunteers

Welcome to the Redlands Animal Shelter volunteer program. If you wish to become a shelter volunteer you must be 18 years of age or older. You are required to fill out an application, be interviewed by the shelter supervisor, and take a guided tour of the shelter facility. If it is agreed upon that you are to become a shelter volunteer, you become an important part in helping our facility provide the best care possible for our many stray or unwanted animals. You may choose to walk our dogs, bathe our dogs, socialize with our cats, and assist in other ways too. For further information, or to set up an appointment, please call the Redlands Animal Shelter (909) 798-7644.

 

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Upcoming

Yesterday

  1. Chinese Story Time
    • Start time: 05:45pm
    • End date: Tuesday, July 29th
    • End time: 06:15pm
    • Join us in the Story corner of the Young Readers' Room for Chinese/Mandarin songs and stories.

    • View this event in Google Calendar

Today

  1. Preschool Story Time
    • Start time: 10:15am
    • End date: Wednesday, July 30th
    • End time: 10:45am
    • Come join in the fun of stories and songs and meet new friends! Join us in the Assembly Room each Wednesday morning at 10:15 a.m.

    • View this event in Google Calendar
  2. Post 261 Explorer Meeting
    • Start time: 06:30pm
    • End date: Wednesday, July 30th
    • End time: 08:30pm
    • Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.

      Fire Administrative Office
      35 Cajon Street #12
      Redlands, CA 92373

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Tomorrow

  1. Tiny Tot Story Time
    • Start time: 10:40am
    • End date: Thursday, July 31st
    • End time: 10:55am
    • Join us in the Assembly Room each Thursday morning for great songs, and stories!

    • View this event in Google Calendar
  2. Market Night
    • Start time: 06:00pm
    • End date: Thursday, July 31st
    • End time: 09:00pm
    • Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.

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Friday, August 1st

  1. City Hall Closed
    • Extended service hours are offered in order for the public to conduct City business before and after traditional business hours. City staff is available 9 hours a day to serve you. City Hall offices are closed every other Friday.

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Saturday, August 2nd

  1. Celebration of Healthy Living - Saturday Morning Farmers' Market
    • Start time: 08:00am
    • End date: Saturday, August 2nd
    • End time: 12:00pm
    • To kick off the City's new SNAP/EBT electronic benefits capability at the Saturday Morning Farmers' Market and as part of the City’s Healthy Redlands initiative, the City of Redlands is sponsoring a Celebration of Healthy Living at the Saturday Morning Farmers' Market in Ed Hales Park from 8 a.m. to noon Saturday, Aug. 2.

      This free event will include composting with worms, gardening and water conservation demonstrations; cooking demonstrations; information on healthy nutrition, physical activity, and health care programs; as well as free face-painting for kids, games and prizes. The Saturday Farmers' Market is located in the City parking lot adjacent to Ed Hales Park south of Redlands Boulevard between Fifth and Sixth streets.

      Presentations on the stage at Ed Hales Park will include:

      Zumba Fitness for Adults at 8:45 a.m.
      Zumba Fitness for Youth at 9:30 a.m.
      Tai Chi at 10:15 a.m.
      Tumbling for Fun at 11 a.m.

      Free shuttle service will be available every 30 minutes from the Redlands Community Center at 111 W. Lugonia Ave. to the Farmers Market.

      Additional participants and presenters include:

      The Cooking Block - Cooking Classes and C.E.N.T.E.R. Management Program
      UCCE Master Gardener Demonstrations - Container Herb Gardening and Vermi-composting (composting with worms!)
      San Bernardino Master Food Preservers
      Molina Health Care - Managing Your Health Care Needs
      YMCA of the East Valley - Youth Development and Healthy Living Programs
      Redlands Community Hospital - Health Education Programs
      Building A Generation - Family Resource Center
      Social Action Community Health Services - Low Cost Health Care Programs
      IEHP - Super Hero Nutricia Fighting Childhood Obesity!
      County of San Bernardino - Children & Family Services Programs
      City of Redlands - Water Efficient Gardening
      County of San Bernardino - Nutrition Programs
      County of San Bernardino - Transitional Assistance Department-SNAP/EBT
      City of Redlands - Saturday Morning Farmers’ Market
      County of San Bernardino - Women, Infants and Children (WIC) Program

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  2. Household Hazardous Waste Collection site
    • Start time: 09:30am
    • End date: Saturday, August 2nd
    • End time: 12:30pm
    • During operating hours, residents can dispose of household materials including, outdated prescription medication (with the exception of controlled substances), outdated pet prescription medication, paint products, chemical cleaners, pesticides, fertilizers, hobby/pool supplies, automotive oil, filters, brake fluid, transmission fluid, anti-freeze, gasoline, and propane tanks.

      The site does not accept business waste, radioactive wastes, medical waste, explosives, reactives, or asbestos.

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  3. Spanish Story Time
    • Start time: 10:15am
    • End date: Saturday, August 2nd
    • End time: 10:45am
    • Join us in the story corner of the Young Readers' Room and enjoy stories and songs in Spanish!

    • View this event in Google Calendar

Monday, August 4th

  1. Environmental Review Committee
  2. Tango classes
    • Start time: 06:45pm
    • End date: Monday, August 4th
    • End time: 08:00pm
    • Tango Classes to begin at the Redlands Community Center

      Come and enjoy tango lessons in a comfortable and fun setting. Tango lessons will be taught on Mondays beginning Aug. 4 through Aug. 25. Class runs from 6:45 to 8 p.m. Registration fee is $8 per person; partners are not required.

      Space is limited, so sign up today at the Redlands Community Center or online at www.cityofredlands.org/recreation/classes. For more information, please call Joe Sidor at (909) 792-6076.

      All classes are held at the Redlands Community Center multipurpose room. The Redlands Community Center is located at 111 W. Lugonia Ave. For more information, please call the Redlands Community Center at (909) 798-7572.

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Tuesday, August 5th

  1. Summer Reading Program #7
    • Start time: 01:00pm
    • End date: Tuesday, August 5th
    • End time: 02:00pm
    • Our final act of the summer will be One World, One Rhythm. Join us in the Contemporary Club for a musical adventure with these great musicians.

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  2. Summer Reading Program Finale
    • Start time: 02:00pm
    • End date: Tuesday, August 5th
    • End time: 03:00pm
    • The In-N-Out Food Truck will be here for our Grand Finale to serve lunch to all of our Summer Reading participants. This will be a first come, first serve event. There will be a grilled cheese sandwich option for those who are vegetarians.

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  3. City Council Closed Session Meeting
    • Start time: 05:00pm
    • End date: Tuesday, August 5th
    • End time: 06:00pm
    • Agenda available to view at http://cityofredlands.org/councilvideo

    • View this event in Google Calendar
  4. Chinese Story Time
    • Start time: 05:45pm
    • End date: Tuesday, August 5th
    • End time: 06:15pm
    • Join us in the Story corner of the Young Readers' Room for Chinese/Mandarin songs and stories.

    • View this event in Google Calendar
  5. City Council Meeting
    • Start time: 06:00pm
    • End date: Tuesday, August 5th
    • End time: 08:00pm
    • Agenda available to view at http://cityofredlands.org/councilvideo

    • View this event in Google Calendar

Wednesday, August 6th

  1. Preschool Story Time
    • Start time: 10:15am
    • End date: Wednesday, August 6th
    • End time: 10:45am
    • Come join in the fun of stories and songs and meet new friends! Join us in the Assembly Room each Wednesday morning at 10:15 a.m.

    • View this event in Google Calendar
  2. Post 261 Explorer Meeting
    • Start time: 06:30pm
    • End date: Wednesday, August 6th
    • End time: 08:30pm
    • Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.

      Fire Administrative Office
      35 Cajon Street #12
      Redlands, CA 92373

    • View this event in Google Calendar

Thursday, August 7th

  1. Tiny Tot Story Time
    • Start time: 10:40am
    • End date: Thursday, August 7th
    • End time: 10:55am
    • Join us in the Assembly Room each Thursday morning for great songs, and stories!

    • View this event in Google Calendar
  2. Historic and Scenic Preservation Commission
  3. Market Night
    • Start time: 06:00pm
    • End date: Thursday, August 7th
    • End time: 09:00pm
    • Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.

    • View this event in Google Calendar

Friday, August 8th

  1. Guan Fei art exhibition
    • Start time: 01:00pm
    • End date: Friday, August 8th
    • End time: 05:00pm
    • The A. K. Smiley Public Library, in cooperation with the California Center for Culture and Arts, will host a three-day exhibition of paintings by renowned artist Guan Fei from 1 to 5 p.m. Aug. 8-10.

      Born in Qingdao, China, Guan Fei began his artistic studies at the School of Arts and Crafts in Qingdao. In 2011, Guan graduated from the prestigious Central Academy of Fine Arts in Beijing, China.

      Although he has had several exhibitions in China, this will be his first in the United States. In 2013, Guan spent several months in Redlands, developing a deep admiration for the community. During his visit he was inspired to paint a beautiful new series of landscapes and building portraits entitled Redlands: Southern California's Village of Orange Groves. Twenty of these works will be featured at the Smiley Library’s exhibit.

      Through a translator Guan stated that the exhibit is an expression of the love he has developed for Redlands. “The theme of the exhibit is ‘Smile and Embrace.’ The name Smiley is so similar to smile, and the community has embraced me and I desire to return that affection.”

      "Guan Fei’s passion for our town is readily apparent in his work," commented Library Director Don McCue. "I'm certain our patrons will enjoy his depictions of some of Redlands’ landmark buildings and impressive landscapes".

      The A.K. Smiley Public Library is located at 125 W. Vine St. in Redlands. For further information please consult the library's website www.akspl.org or call 909-798-7565.

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