Departments

Redlands 311 App

Report Graffiti, Potholes, Illegal dumping and more!

Home | Municipal Utilities & Engineering

Customer Service

 

Introducing RedConnect!

Secure online access to your City of Redlands municipal services account information is here! RedConnect provides up-to-date access to your account information any time of the day or night, seven days a week from the convenience of your home or office.

With RedConnect you can:

View a copy of your bill or print a duplicate copy of your bill.

GO GREEN and signup to receive your bill via email with e-Bill service.

Sign up for our free automatic payment program 1-2-3 Done!

Save postage and eliminate paper waste.

Review your water usage history, billing history and payment history.

Review your service order history.

Request a payment extension.

Make a payment using Speedpay (convenience fee charged per transaction).

 

Click here to create your personal RedConnect account today: My RedConnect Account

Click here to view the RedConnect FAQs

 

CUSTOMER SERVICE

The primary purpose of the Customer Service Division is to provide accurate and timely customer, billing and collection services for the water, wastewater and solid waste utilities of the City, in addition to billing services for street cleaning and household hazardous waste services provided by other departments within the City.

Additionally, the Customer Service Division works as a cross-functional team providing assistance and support to customers for information regarding automated payment programs, proper disposal of refuse and recycling opportunities, and wise use of water, to name a few.

CLICK HERE TO TAKE CUSTOMER SERVICE SURVEY

Pay online or by phone using your ATM/Debit card (with Pulse®, Star®, and NYCE®, logos,) VISA®, or MASTERCARD®, savings, money market or checking account. Click here for details.

Got questions? We’ve got the answers. Click here for answers to the most Frequently Asked Questions about your City of Redlands Municipal Services.

The City of Redlands Municipal Utilities & Engineering Department is committed to providing you, our customers, with the highest quality services. We do that by offering competitively priced water services while maintaining some of the lowest wastewater rates in the area.

To view our 2013 Water & Wastewater Rates sheet click here.

 

 

 

Our mailing address:
City of Redlands
Municipal Utilities & Engineering Department
Customer Service Office
P.O. Box 3005
Redlands, CA 92375

Our physical address:
City of Redlands
Municipal Utilities & Engineering Department
35 Cajon St.
Suite 15A
Redlands, CA 92373

To find out more, please contact us:

Customer Service Office
mudcustomerservice@cityofredlands.org
909-798-7516

Cindy Tryon
Customer Operations Supervisor
ctryon@cityofredlands.org
909-798-7678, ext. 1

Read more about it in these pages:

City Calendar

City Hall is closed every
other Friday.  Check the
calendar for closed Fridays.

2013 City Hall Calendar

City Hall Hours:
7:30 am to 5:30 pm

Upcoming

Yesterday

  1. Market Night
    • Start time: 06:00pm
    • End date: Thursday, May 16th
    • End time: 09:00pm

    • Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.

    • View this event in Google Calendar

Tomorrow

  1. Saturday Morning Certified Farmers Market
    • Start time: 08:00am
    • End date: Saturday, May 18th
    • End time: 11:00am

    • The City’s successful Saturday Morning Certified Farmers Market brings fresh local produce to historic downtown Redlands every Saturday.

      The Saturday Morning Certified Farmers’ Market began June 6, 2009, bringing local growers to the City parking lot south of Redlands Boulevard between Fifth and Sixth streets near Ed Hales Park. The market operates from 8 to 11 a.m. every Saturday, excluding holiday weekends.

    • View this event in Google Calendar
  2. Cancelled - Coffee with the Council
  3. Household Hazardous Waste collection
    • Start time: 09:30am
    • End date: Saturday, May 18th
    • End time: 12:30pm

    • During operating hours, residents can dispose of household materials including, outdated prescription medication (with the exception of controlled substances), outdated pet prescription medication, paint products, chemical cleaners, pesticides, fertilizers, hobby/pool supplies, automotive oil, filters, brake fluid, transmission fluid, anti-freeze, gasoline, and propane tanks.

    • View this event in Google Calendar

Tuesday, May 21st

  1. City Council Closed Session Meeting
  2. City Council Meeting

Wednesday, May 22nd

  1. Post 261 Explorer Meeting
    • Start time: 06:30pm
    • End date: Wednesday, May 22nd
    • End time: 08:30pm

    • Open Enrollment to join the Redlands Explorer Program is in January of every year, but you can pick-up and drop-off applications through-out the entire year at the Fire Administration office. Ages to join are between 15 years To 21 years old.

      Fire Administrative Office
      35 Cajon Street #12
      Redlands, CA 92373

    • View this event in Google Calendar

Thursday, May 23rd

  1. Market Night
    • Start time: 06:00pm
    • End date: Thursday, May 23rd
    • End time: 09:00pm

    • Established in 1988, Redlands Market Night has established itself as one of the most successful certified farmers markets in Southern California! Vendors vie to participate in the event that has attracted thousands of weekly visitors since its inception. Visitors are welcomed into an inviting atmosphere complete with lighted trees, brick sidewalks, historic buildings, and great musical entertainment. Crowds are pleasantly surrounded by over 150 food and merchandise booths, not to mention the downtown shopkeepers, every Thursday night.

    • View this event in Google Calendar

Friday, May 24th

  1. City Hall Closed
    • Start time: 07:30am
    • End date: Friday, May 24th
    • End time: 05:30pm

    • Extended service hours are offered in order for the public to conduct City business before and after traditional business hours. City staff is available 9 hours a day to serve you. City Hall offices are closed every other Friday.

    • View this event in Google Calendar

Saturday, May 25th

  1. Saturday Morning Certified Farmers Market
    • Start time: 08:00am
    • End date: Saturday, May 25th
    • End time: 11:00am

    • The City’s successful Saturday Morning Certified Farmers Market brings fresh local produce to historic downtown Redlands every Saturday.

      The Saturday Morning Certified Farmers’ Market began June 6, 2009, bringing local growers to the City parking lot south of Redlands Boulevard between Fifth and Sixth streets near Ed Hales Park. The market operates from 8 to 11 a.m. every Saturday, excluding holiday weekends.

    • View this event in Google Calendar
  2. Household Hazardous Waste collection
    • Start time: 09:30am
    • End date: Saturday, May 25th
    • End time: 12:30pm

    • During operating hours, residents can dispose of household materials including, outdated prescription medication (with the exception of controlled substances), outdated pet prescription medication, paint products, chemical cleaners, pesticides, fertilizers, hobby/pool supplies, automotive oil, filters, brake fluid, transmission fluid, anti-freeze, gasoline, and propane tanks.

    • View this event in Google Calendar
  3. Redlands Festival of Arts
    • Start time: 10:00am
    • End date: Saturday, May 25th
    • End time: 05:00pm

    • Huge art show with more than 100 artists exhibiting, music, theatrical readings, food trucks, wine and beer garden.

      Admission is free.

      10 am to 5 pm Saturday, May 25

      Noon to 5 pm Sunday, May 26

    • View this event in Google Calendar

Sunday, May 26th

  1. LIBRARY CLOSED
  2. Redlands Festival of Arts
    • Start time: 12:00pm
    • End date: Sunday, May 26th
    • End time: 05:00pm

    • Huge art show with more than 100 artists exhibiting, music, theatrical readings, food trucks, wine and beer garden.

      Admission is free.

      10 am to 5 pm Saturday, May 25

      Noon to 5 pm Sunday, May 26

    • View this event in Google Calendar

Login page here.

                          Comments or Suggestions can be emailed to webmaster@cityofredlands.org
35 Cajon Street, Redlands, CA 92373 The City of Redlands web site was developed to provide general information. Data contained at this web site or at any site linked from this, has not been reviewed for accuracy or legal sufficiency. The documents displayed are for reference purposes only. Their completeness or accuracy are not guaranteed. Links or references to other information or organizations do not constitute an endorsement. Please contact the specific City Department before using or linking to any photos or other web content.

Powered by Drupal and Drupal Theme created with Artisteer.