Information Regarding Holiday Office Closure—
The City of Redlands customer service office for water, sewer, and solid waste services will be closed Friday, December 19 through Friday, January 2. For after-hours emergency water and/or sewer service, please contact the Redlands Police Department at 909-798-7681. If you would like to report a miss on your solid waste collection service or have a solid waste related question, please call 909-798-7529.
To pay your utility bill during this office closure, please use one of the following payment methods: (1) Deposit your payment in the night drop box located between Customer Service, suite 15A and the Treasurer’s Office, suite 15B, (2) Mail your payment to PO Box 6903, Redlands CA 92375, (3) Make an online payment through your bank (please allow adequate time for your payment to arrive by the due date), or (4) Make your payment through Western Union Speedpay, which is the only on-line service that guarantees next day delivery to the City of Redlands. You can access Speedpay by calling 866-269-2896 or log on to www.redlandscustomerservice.org. PLEASE NOTE: All utility payments are due on the due date listed on your bill and are subject to a late charge if not paid on time.
Pay Your Municipal Services Bill Online - Speedpay service gives you the option to pay your municipal services bill with a credit card (Visa® or Mastercard®,) ATM/Debit (with Pulse®, Star® and NYCE® logos) or with your checking, savings or money market account for a $3.95 convenience fee. Pay Bill Online Now or View Speedpay FAQs
Pay Your Municipal Services Bill By Phone - To pay your municipal services bill using Speedpay service,call this toll-free number, 1-866-269-2896. Speedpay service gives you the option to pay your municipal services bill with a credit card (Visa® or Mastercard®,) ATM/Debit (with Pulse®, Star® and NYCE® logos) or with your checking, savings or money market account for a $3.95 convenience fee. View Speedpay FAQs
Pay Your Municipal Services Bill Using Our Automatic Payment Program, 1-2-3 Done! - To pay your municipal services bill using our 1-2-3 Done! program, click here 1-2-3 Done! to print the short authorization agreement. Attach a voided check or savings withdrawal slip from your financial institution to the completed authorization agreement (deposit slips are not acceptable.) Sign and mail or bring the completed agreement in to our office for processing! Continue to pay your municipal services bill until you see the wording on the payment stub that advises you that your payment will be automatically deducted from your designated financial institution. This will usually take two to four weeks.
Mail Completed Forms to:
City of Redlands
Customer Service Division
P.O. Box 3005
Redlands, CA 92373
For more information, please call our Customer Service Office at 909-798-7516.
Online Banking Note - As a reminder, be aware that payments made by customers utilizing private online banking methods (your private bank) are not posted to your City of Redlands municipal services account immediately and may take up to five business days to be received and applied to your municipal services account.